Percepio Tracealyzer vs. Splunk IT Service Intelligence (ITSI)

This is a perfect tool to debug complex bugs in your system, especially in regards to inter-task communication. It is also a great tool for beginners, as the documentation is accessible and the support given by the company is excellent

Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.

• Great visualization
• Sometimes awkward views (vertical vs horizontal)

• Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
• Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
• Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.

Incentivized

• It's not always easy to include/integrate Tracealyzer in the OS build. It would be nice to have a simple install/plug n play method for our target.
• Sometimes, the .bin files from Tracealyzer don't always work and we don't know why

• ITSI really needs a robust splunk log ingestion infrastructure at its core
• ITSI requires a great engineering team to build out the automated discovery and topology
• Unless you use an API to build the topology, the view can quickly become static

Incentivized

We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.

Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks.

During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.

While we started using uCOSIII for our simpler microcontroller products, we also use QNX on more complex targets (full microprocessors) and it is a much more complex platform offering event tracing, memory tracing, and performance measures that are extremely good and integrated. More importantly these tools are fully integrated without any code changes. Tracealyzer is not integrated as much into uCOSIII like QNX's tools, debugger, etc. But, going thru the manual work of adding Tracealyzer to the build, it did help us get to a shippable product.

Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.

Incentivized

• Positive: We were able to find some thread priority issues with Tracealyzer.
• Positive: we were able to see timing of events in the sw/hw that we couldn't otherwise see.

• Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
• Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
• Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.