CommUnity by Personify vs. Socialtext (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CommUnity by Personify
Score 10.0 out of 10
N/A
Small World Labs Community is a hosted collaboration and social networking platform with easy drag & drop modification capabilities. Small World Labs offers implementation and community engagement services, plus an open API for integration with other systems. Small World Labs has clients across industries, but a high concentration in the nonprofit area. Small World Labs was acquired by Personify Corp in 2016.N/A
Socialtext (discontinued)
Score 10.0 out of 10
N/A
Social Text was a tool that focused on social learning and includes Twitter-like microblogging capabilities. The product competed with MindTouch,Confluence, Jive Team Collaboration and other collaboration platforms. It was acquired by PeopleFluent in 2012 and is no longer available as a separate product, though similar capabilities are supplied by the PeopleFluent platform.
$1
Starting Price Per Month
Pricing
CommUnity by PersonifySocialtext (discontinued)
Editions & Modules
No answers on this topic
Socialtext
$1.00
Starting Price Per Month
Offerings
Pricing Offerings
CommUnity by PersonifySocialtext (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CommUnity by PersonifySocialtext (discontinued)
Top Pros
Top Cons
Features
CommUnity by PersonifySocialtext (discontinued)
Project Management
Comparison of Project Management features of Product A and Product B
CommUnity by Personify
-
Ratings
Socialtext (discontinued)
7.6
1 Ratings
5% below category average
Task Management00 Ratings8.01 Ratings
Gantt Charts00 Ratings7.01 Ratings
Scheduling00 Ratings9.01 Ratings
Workflow Automation00 Ratings8.01 Ratings
Mobile Access00 Ratings4.01 Ratings
Search00 Ratings9.01 Ratings
Visual planning tools00 Ratings8.01 Ratings
Communication
Comparison of Communication features of Product A and Product B
CommUnity by Personify
-
Ratings
Socialtext (discontinued)
7.2
1 Ratings
11% below category average
Chat00 Ratings7.01 Ratings
Notifications00 Ratings6.01 Ratings
Discussions00 Ratings9.01 Ratings
Surveys00 Ratings4.01 Ratings
Internal knowledgebase00 Ratings10.01 Ratings
Best Alternatives
CommUnity by PersonifySocialtext (discontinued)
Small Businesses
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.5 out of 10
Stackby
Stackby
Score 9.6 out of 10
Medium-sized Companies
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.5 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Discord
Discord
Score 8.6 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CommUnity by PersonifySocialtext (discontinued)
Likelihood to Recommend
9.1
(3 ratings)
10.0
(2 ratings)
Likelihood to Renew
9.1
(3 ratings)
6.0
(1 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.2
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
CommUnity by PersonifySocialtext (discontinued)
Likelihood to Recommend
Personify Corp
You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
support and services team that works collaboratively with us to make
sure we are always getting what we need. They provide
24x7 emergency support, online ticket support, email support, a client
community, and the ability to call and talk to the same account manager or
community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
Read full review
Discontinued Products
We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.
Read full review
Pros
Personify Corp
  • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
  • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
  • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
  • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
Read full review
Discontinued Products
  • Version history - Always keeps the edited versions and one can revert back any time
  • Creating and Editing an article is very easy and intutive
  • Sharing the articles with peers
Read full review
Cons
Personify Corp
  • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
  • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
Read full review
Discontinued Products
  • Search needs a ton of improvements. It was very slow a year ago
  • Search result quality was also not that good
  • I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.
Read full review
Likelihood to Renew
Personify Corp
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
Read full review
Discontinued Products
We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system
Read full review
Usability
Personify Corp
There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
Read full review
Discontinued Products
No answers on this topic
Reliability and Availability
Personify Corp
Uptime has never been an issue.
Read full review
Discontinued Products
No answers on this topic
Performance
Personify Corp
Speed is not an issue.
Read full review
Discontinued Products
No answers on this topic
Support Rating
Personify Corp
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
Read full review
Discontinued Products
No answers on this topic
In-Person Training
Personify Corp
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
Read full review
Discontinued Products
No answers on this topic
Online Training
Personify Corp
Online training is through online webinar & how-to posts and videos in the client community.
Read full review
Discontinued Products
No answers on this topic
Implementation Rating
Personify Corp
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
Personify Corp
We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
Read full review
Discontinued Products
I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.
Read full review
Return on Investment
Personify Corp
  • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
  • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
  • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
Read full review
Discontinued Products
  • We get solutions to concerns much faster
  • We promote interactions with the other depts
  • We listen and have discussions
Read full review
ScreenShots

CommUnity by Personify Screenshots

Screenshot of Screenshot of Screenshot of