CommUnity by Personify vs. Statuspage

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CommUnity by Personify
Score 10.0 out of 10
N/A
Small World Labs Community is a hosted collaboration and social networking platform with easy drag & drop modification capabilities. Small World Labs offers implementation and community engagement services, plus an open API for integration with other systems. Small World Labs has clients across industries, but a high concentration in the nonprofit area. Small World Labs was acquired by Personify Corp in 2016.N/A
Statuspage
Score 9.1 out of 10
N/A
Atlassian Statuspage provides status updates for shared cloud resources to users, eliminating duplicate support tickets and displaying uptime status.
$29
per month
Pricing
CommUnity by PersonifyStatuspage
Editions & Modules
No answers on this topic
Hobby
$29
per month
Startup
$99
per month
Business
$399
per month
Enterprise
1,499
per month
Free
Free
Offerings
Pricing Offerings
CommUnity by PersonifyStatuspage
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CommUnity by PersonifyStatuspage
Project Management
Comparison of Project Management features of Product A and Product B
CommUnity by Personify
-
Ratings
Statuspage
9.2
3 Ratings
14% above category average
Task Management00 Ratings9.01 Ratings
Scheduling00 Ratings10.02 Ratings
Workflow Automation00 Ratings8.02 Ratings
Mobile Access00 Ratings10.02 Ratings
Search00 Ratings9.02 Ratings
Visual planning tools00 Ratings9.02 Ratings
Communication
Comparison of Communication features of Product A and Product B
CommUnity by Personify
-
Ratings
Statuspage
8.0
3 Ratings
0% below category average
Chat00 Ratings10.01 Ratings
Notifications00 Ratings10.03 Ratings
Discussions00 Ratings2.01 Ratings
Internal knowledgebase00 Ratings9.01 Ratings
Integrates with Gmail and Google Hangouts00 Ratings9.01 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
CommUnity by Personify
-
Ratings
Statuspage
10.0
2 Ratings
21% above category average
Access control00 Ratings10.02 Ratings
Advanced security features00 Ratings10.01 Ratings
Best Alternatives
CommUnity by PersonifyStatuspage
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PowerDMS by NEOGOV
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Score 9.5 out of 10
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Score 9.6 out of 10
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Score 9.5 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Discord
Discord
Score 8.6 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
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User Ratings
CommUnity by PersonifyStatuspage
Likelihood to Recommend
9.1
(3 ratings)
10.0
(3 ratings)
Likelihood to Renew
9.1
(3 ratings)
-
(0 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
10.0
(1 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.2
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
CommUnity by PersonifyStatuspage
Likelihood to Recommend
Personify Corp
You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
support and services team that works collaboratively with us to make
sure we are always getting what we need. They provide
24x7 emergency support, online ticket support, email support, a client
community, and the ability to call and talk to the same account manager or
community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
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Atlassian
StatusPage is well suited for notifications on services and products. If you need to have a passive way to notify users, internal staff, or executives on the status of SaaS services, StatusPage is a low barrier way to do this with minimal setup and maintenance. StatusPage is not well suited for scenarios in which you want info kept private. If StatusPage is updated, the subscribers to those alerts will be notified so you just want to make sure you're addressing the right audience with updates.
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Pros
Personify Corp
  • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
  • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
  • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
  • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
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Atlassian
  • Interface is very intuitive and easy to use with very little training.
  • Ability to customize messaging for events and notify before, during and after maintenance.
  • Integrations with app like Twitter and Slack.
  • Ability to automate all our maintenance notifications.
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Cons
Personify Corp
  • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
  • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
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Atlassian
  • I wish I had more ways to customize the layout.
  • I wish I could show custom date ranges when looking at historical up-time.
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Likelihood to Renew
Personify Corp
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
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Atlassian
No answers on this topic
Usability
Personify Corp
There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
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Atlassian
No answers on this topic
Reliability and Availability
Personify Corp
Uptime has never been an issue.
Read full review
Atlassian
No answers on this topic
Performance
Personify Corp
Speed is not an issue.
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Atlassian
No answers on this topic
Support Rating
Personify Corp
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
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Atlassian
Support is very responsive although we haven't had to contact them in a time of emergency, all of our support inquiries were answered in a timely manner and usually resolved with their first response. Support responsiveness played a big role in our decision since if we need help during downtime, we can't really afford to wait.
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In-Person Training
Personify Corp
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
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Atlassian
No answers on this topic
Online Training
Personify Corp
Online training is through online webinar & how-to posts and videos in the client community.
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Atlassian
No answers on this topic
Implementation Rating
Personify Corp
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
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Atlassian
No answers on this topic
Alternatives Considered
Personify Corp
We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
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Atlassian
I would say StatusPage on its own is a great service. StatusPage for Hipchat can only be used with that specific chat client. But on its own StatusPage can be integrated with many tools, like Slack, email notifications, text notifications, etc. I don't know of a tool that compares with StatusPage. You could essentially host your own status site with Greed Yellow or Red statuses, but you would be missing out on the robustness of a tool that keeps historical data, uptime, and segregates services based on components.
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Return on Investment
Personify Corp
  • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
  • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
  • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
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Atlassian
  • Helps organize communication to our clients during an incident.
  • Demonstrates our level of transparency to prospects.
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ScreenShots

CommUnity by Personify Screenshots

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