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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PFL Direct Mail Platform

    Score9 out of 10
    N/APFL helps businesses deliver authentic moments by creating impactful direct mail that is data-driven, bringing measurement, personalization, and predictability from digital to direct mail. PFL offers direct mail that is... Simplified: PFL simplifies direct mail execution by managing the entire process under one roof from strategy and production to delivery and measurement. Engaging: Supports engagement that results in action by paring digital tactics with memorable…

    $40,000

    per year

    Smarty

    Score8.6 out of 10
    N/ASmarty is a provider of location data intelligence. Smarty is able to process colossal amounts of location data and APIs verify, validate, enrich, standardize, geocode, and auto-complete addresses.

    $20

    per month 5000 lookups

    Pricing
    PFL Direct Mail PlatformSmarty
    Editions & Modules
    No answers on this topic
    Professional - US Address Autocomplete
    $20
    per month 5k monthly lookups
    Professional - International Address Autocomplete
    $40
    per month 500 monthly lookups
    Professional - US Address Validation
    $54
    per month 5k Lookups per month
    US Reverse Geocoding
    $54
    per month 25k monthly lookups
    Professional - International Address Verification
    $65
    per month 1k monthly lookups
    US Rooftop Geocoding
    $106
    per month 5k monthly lookups
    Unlimited - US Address Verification
    $1,250
    per month Lookups / month Up to 300 / second
    Offerings
    Pricing Offerings
    PFL Direct Mail PlatformSmarty
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$10,000No setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    PFL Direct Mail PlatformSmarty
    Considered Both Products
    PFL
    No answer on this topic
    Smarty
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    28 Answers
    100%
    Would buy again
    14 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    28 Answers
    100%
    Delivers good value for the price
    14 Answers
    Happy with the feature set
    84%
    Happy with the feature set
    27 Answers
    100%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    81%
    Lived up to sales and marketing promises
    21 Answers
    100%
    Lived up to sales and marketing promises
    14 Answers
    Implementation went as expected
    84%
    Implementation went as expected
    21 Answers
    100%
    Implementation went as expected
    14 Answers
    Best Alternatives
    PFL Direct Mail PlatformSmarty
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Sendoso
    Score8.2 out of 10
    No answers on this topic
    Enterprises
    Sendoso
    Score8.2 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PFL Direct Mail PlatformSmarty
    Likelihood to Recommend
    9.0
    (33 ratings)
    8.5
    (14 ratings)
    Likelihood to Renew
    7.3
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.3
    (1 ratings)
    8.7
    (13 ratings)
    Support Rating
    9.4
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    9.9
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    PFL Direct Mail PlatformSmarty
    Likelihood to Recommend
    PFL
    The reason it's not a seven or above is purely because of the timing of a solution we had requested originally back in August 2023. It's now February 2024, and we're waiting for a wow-factor pitch deck. Previously, we only received a demo recording and an order form quote. These truthfully aren't helpful enough to convince and sway our senior leaders into spending the $35k+ investment into the PMC.
    Incentivized
    Read full review
    Smarty
    The only situation in which Smarty is not the way to go is if you are validating less than 300 addresses a day. The big disclaimer is that I work with data, so I have a pretty good pace for this kind of work. That being said, any more than that and you're looking at parking someone for hours every day for work that largely doesn't warrant the effort - just go with Smarty.
    Incentivized
    Read full review
    Pros
    PFL
    • Personalization: It allows us to create highly personalized direct mail pieces tailored to individual recipients. For instance, we can include the recipient's name, relevant product recommendations, or even custom images that resonate with their preferences.
    • Multi-Channel Integration: The platform seamlessly integrates with our existing digital marketing tools and CRM systems. It enables us to orchestrate cohesive campaigns that combine email, social media, and direct mail to reach our target audience through multiple touchpoints.
    • Automated Workflows: PFL offers robust automation capabilities, streamlining the entire direct mail process. We can set triggers, such as website visits or email engagement, to automatically trigger the sending of personalized direct mail pieces, ensuring timely and relevant outreach.
    • Variable Data Printing: The platform simplifies variable data printing, enabling us to print custom content for each recipient efficiently. This is particularly useful for A/B testing different messaging or designs within a single campaign.
    Incentivized
    Read full review
    Smarty
    • Accurate ownership data.
    • Multiple data points.
    • Fast response.
    Read full review
    Cons
    PFL
    • There is no built-in functionality to automate direct mail; this has to be created through triggers in Salesforce.
    • The sales cloud integration didn't give us the syncing or reporting we thought would be available.
    • We would like to see more support from team members in the post-onboarding process.
    Incentivized
    Read full review
    Smarty
    • The cost/hit for type-ahead lookups. We have people "try" a lot of addresses, which drives up the cost of obviously wrong data input.
    Read full review
    Likelihood to Renew
    PFL
    I will continue to use the platform as long as my employer provides access, but I do not have purchasing power myself.
    Incentivized
    Read full review
    Smarty
    No answers on this topic
    Usability
    PFL
    The UI is friendly, clear, and accessible, and I access it directly through the interface (Salesforce) that I perform my function in every day. It is intuitive to navigate, and I am able to find most functionalities I need without the need to consult an admin and/or support teams.
    Incentivized
    Read full review
    Smarty
    The tool is very easy to use. Just typing in the first three characters of the first line of the address of the user will return an accurate list of address result options to choose from. Simply select the appropriate address and all the address fields will prepopulate without the need for additional manual address entry.
    Incentivized
    Read full review
    Support Rating
    PFL
    Only thing holding me back from a perfect 10 would be the timelines for involving the technical team on occasion. There have been a few times where the PFL technical support team has been booked up for days or more than a week out which can delay our project timelines. This doesn't happen often, let me be clear. But when it does, it's usually at the worst time for our campaigns.
    Incentivized
    Read full review
    Smarty
    No answers on this topic
    Alternatives Considered
    PFL
    JourneyMail is one I have evaluated. It did not seem as full featured as PFL Direct Mail Platform, nor did it integrate with the rest of the Salesforce products like PFL Direct Mail Platform (journeymail ONLY integrates to marketing cloud). My customers tend to be cross-cloud and own multiple products and want solutions that can integrate across their stack easily.
    Incentivized
    Read full review
    Smarty
    I didn't try other specific products. I went straight to the source, USPS API tools, but their limitations, hard to follow instructions, and consistent downtime made me reconsider. I knew I needed a reliable service that would be implemented and work every day without my attention, and it provided exactly that.
    Incentivized
    Read full review
    Scalability
    PFL
    It does take a while to launch or re-launch a campaign, which can make it difficult to pivot quickly. However, if you're integrated with Marketo, then PFL is as scalable as your database and marketing strategy! The sky is the limit in terms of creativity. Post launch, the program is hands-off apart from report monitoring and potential optimization tweaks.
    Incentivized
    Read full review
    Smarty
    No answers on this topic
    Return on Investment
    PFL
    • We've sometimes struggled to maintain a positive ROI due to some issues with packages not arriving, arriving broken, or including the wrong items.
    Incentivized
    Read full review
    Smarty
    • Vastly improved our address database deliverability. We now have over 95% of addresses in our customer database verified, thanks to Smarty.
    • Our bi-annual catalog cost went down. Already-verified address = lower cost for pre-mailing address correction and verification.
    Read full review
    ScreenShots

    PFL Direct Mail Platform Screenshots

    Screenshot of Custom kits available for useScreenshot of Entering the sender addressScreenshot of Personalization at scale with custom messaging and signaturesScreenshot of Product selection with product details, template data, and advanced options

    Smarty Screenshots

    Screenshot of Smarty