PhaseWare Tracker vs. Zendesk Suite
PhaseWare Tracker vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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PhaseWare Tracker | N/A | PhaseWare Tracker from PhaseWare, Inc is a cloud or local-installed customer support solution. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
PhaseWare Tracker | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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PhaseWare Tracker | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
PhaseWare Tracker | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
PhaseWare Tracker | Zendesk Suite | |
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Likelihood to Recommend | PhaseWare, Inc No answers on this topic | Zendesk |
Pros | PhaseWare, Inc No answers on this topic | Zendesk |
Cons | PhaseWare, Inc No answers on this topic | Zendesk |
Likelihood to Renew | PhaseWare, Inc No answers on this topic | Zendesk |
Usability | PhaseWare, Inc No answers on this topic | Zendesk |
Reliability and Availability | PhaseWare, Inc No answers on this topic | Zendesk |
Performance | PhaseWare, Inc No answers on this topic | Zendesk |
Support Rating | PhaseWare, Inc No answers on this topic | Zendesk |
Online Training | PhaseWare, Inc No answers on this topic | Zendesk |
Implementation Rating | PhaseWare, Inc No answers on this topic | Zendesk |
Alternatives Considered | PhaseWare, Inc No answers on this topic | Zendesk |
Return on Investment | PhaseWare, Inc No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |