Phone.com vs. Plivo

Phone.com

Plivo

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Phone.com	Score 10.0 out of 10	N/A	Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.	$12.99 per month
Plivo	Score 10.0 out of 10	Mid-Size Companies (51-1,000 employees)	Plivo’s cloud communication platform offers a way for companies to modernize their business communications. Plivo’s API platform lets businesses incorporate voice and text messaging capabilities (both SMS and MMS) into their own applications, and offers SIP trunking and phone number rental services. Benefits of choosing Plivo include: • Supports sending messages and making voice calls to 190+ countries. • Enterprise-ready Premium Communication Network boasts an uptime…	$0 per SMS recieved

Pricing

Phone.com

Plivo

Editions & Modules

IP Phone Connection: $4.99
per month, per device
Phone Numbers: $4.99
per month
Call Recording: $7.99
per month
Basic Users: $12.99
per user, per month
Plus Users: $19.99
per user, per month
Pro Users: $29.99
per user, per month
Lice Receptionist: Starting at $90
per month
Global Phone Numbers: Starting at $4.99
per month
International Dialing: Vary Rates

SMS API Platform: $0
per SMS recieved
Zentrunk - SIP Trunking: $0
per call recieved/per minute
SMS API Platform: $0.01
per SMS sent
Zentrunk - SIP Trunking: $0.01
per call made/per minute
Voice API Platform: $0.01
per call recieved/per minute
Voice API Platform: $0.01
per call made/per minute
Local Numbers: $0.50
per month
Toll Free Numbers: $1
per month
Short Code: $500
per month

Offerings

Pricing Offerings
Phone.com	Plivo
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

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More Pricing Information

Community Pulse
	Phone.com	Plivo

Features

Phone.com

Plivo

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Phone.com 10.0 2 Ratings 22% above category average	Plivo - Ratings
Hosted PBX	10.02 Ratings	00 Ratings
Multi-level Interactive Voice Response (IVR)	10.02 Ratings	00 Ratings
User templates	10.02 Ratings	00 Ratings
Call reports	10.02 Ratings	00 Ratings
Directory of employee names	10.02 Ratings	00 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Phone.com 10.0 2 Ratings 18% above category average	Plivo - Ratings
Answering rules	10.02 Ratings	00 Ratings
Call recording	10.02 Ratings	00 Ratings
Call park	10.01 Ratings	00 Ratings
Call screening	10.02 Ratings	00 Ratings
Message alerts	10.02 Ratings	00 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Phone.com 10.0 1 Ratings 22% above category average	Plivo - Ratings
Audio conferencing	10.01 Ratings	00 Ratings
Instant messaging	10.01 Ratings	00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Phone.com 10.0 2 Ratings 22% above category average	Plivo - Ratings
Mobile app for iOS	10.01 Ratings	00 Ratings
Mobile app for Android	10.01 Ratings	00 Ratings

Best Alternatives
	Phone.com	Plivo
Small Businesses	CloudTalk Score 7.5 out of 10	Telegram Score 8.9 out of 10
Medium-sized Companies	CloudTalk Score 7.5 out of 10	Telegram Score 8.9 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10	Telegram Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Phone.com	Plivo
Likelihood to Recommend	10.0 (2 ratings)	6.0 (3 ratings)
Usability	- (0 ratings)	10.0 (1 ratings)
Support Rating	- (0 ratings)	10.0 (2 ratings)

User Testimonials
	Phone.com	Plivo
Likelihood to Recommend	Phone.com Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features. Incentivized Bill Artinger Support Lead Read full review	Plivo If you have a business and a phone you need Plivo so you can track all incoming calls. Using this service allows for you to track an[y] missed calls allowing you the ability to try to call potential customers, clients and see how you can help them with your products and or services. Incentivized MD Marvin Drobes Owner Read full review
Pros	Phone.com Customer service and live chat are amazing Simple, straight forward Easy to setup Affordable Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review	Plivo Easy integration Customer service is good Services are prompt Incentivized Verified User Anonymous Read full review
Cons	Phone.com Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes Incentivized Bill Artinger Support Lead Read full review	Plivo Customer support Response times Account transparency Verified User Anonymous Read full review
Usability	Phone.com No answers on this topic	Plivo They deserve a 10+ rating starting from signing up to implementing their services. I am not the best person to get computer tasks done and this company made it a breeze. Incentivized MD Marvin Drobes Owner Read full review
Support Rating	Phone.com No answers on this topic	Plivo It is good to use Plivo for integration, and also it provides easy access to APIs, and also, the UI is understandable. Even a non-techy can use Plivo and integrate the services if required. You have all the APIs available at a single place for your ready reference. Things are manageable and easy. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Phone.com No answers on this topic	Plivo Yes, it is good to use Plivo, as per the pricing and ease of integration. Twilio has a difficult pattern for business developers and could be understood only by a developer. Plivo has proper delivery reports as compared to Twilio. Using Plivo has helped us grow efficiently and in a good manner. Incentivized Verified User Anonymous Read full review
Return on Investment	Phone.com Reduced cost and improved our efficiency - all reps love it. Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review	Plivo None now that they no longer support their product Verified User Anonymous Read full review
ScreenShots	Phone.com Screenshots