Pilot.com vs. Zeni

Pilot is great for early-stage startups in any vertical. They handle the entire financial stack and will save you a lot of time on that front. Their CFO services are also great regardless of the vertical you are in. As a founder, this is something you shouldn't waste your time on, and with Pilot you can feel secure.

Incentivized

It is my opinion that Zeni wants customers and does not verify that the customers are who they say they are. I believe this is what happened to me. They let someone take my money and let the fraud happen. I feel that a simple verification would have prevented this fraud from happening.

• Quick responses to questions submitted to support
• Integration with various banking systems and software, including HR systems and cap table system, which saves time when filing taxes

• I would say that only room for improvement would be to offer more educational opportunities that explain what the numbers mean.

Incentivized

Zeni is really simple and straightforward to use. I've never had any issues locating the information that I needed.

Incentivized

The Zeni team has always been quick to respond and get on a call if needed.

Incentivized

I liked the people they had working for them, and their communication was exceptional. This is their focus, not the overall software package with bookkeeping services added in.

We used Bench.co before switching to Zeni- our books were often not available when promised, we had issues with duplicate transactions, and we had serious communication issues when trying to file our taxes. Zeni corrected our books and got our taxes filed quickly and seamlessly.

Incentivized

• I believe Zeni was taking my money without permission
• Zeni did not verify the company to be legitimate. They let a gmail address with no website qualify. All they needed to do was look up the real company and verify this is fraudulent.