PingPlotter vs. Pulseway

It is well suited for performing monitoring and testing from a single device. It is less appropriate if you have to monitor from multiple different endpoints. That type of deployment would be more of an enterprise application. If you are looking for an end user monitoring solution then PingPlotter is the one for you.

Incentivized

Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc. My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored.

Incentivized

• Monitor traffic in network
• Measure stops when contacting network locations such as websites
• Measures the lag and latency it takes to contact network locations
• Gives you both induvidual measurements as well as good oversight
• identifies when network lag or disconnect occurs

• Running windows updates: Pulseway really helps us keep our end-user devices up to date, without the need to handle each device individually.
• Sending notifications on our servers really helps with taking care of issues before they cause downtime.
• Pulseway's remote desktop client works very well, even over slower internet connections.

Incentivized

• Its a little confusing to see which targets are currently running pings and which ones are displayed in the plots.
• Starting and stopping pings requires a right click and that would be better with a play/pause button I think.
• Ability to drag and drop the graphs to reorder them.
• more columns to show which targets are running and which are displayed. Currently this is done with symbols so you cant sort by just the running targets for example I've found.

Incentivized

• File transfer
• There are a couple of computers that I keep ScreenConnect around for - as I lose connection with Pulseway and have to reestablish with ScreenConnect. I can't seem to get tech support interested in resolving this issue and it cost's me many $$ just to keep ScreenConnect running.
• There is an issue with Webroot, their new endpoint solution. I can't get it to work - again, no help from Pulseway - they ignore my emails.

Incentivized

I installed it and it just started working. I realized I could then tweak it to show what I needed but didn't have to spend a long time configuring it before use, editing YAML files etc. Maybe that's fine for a network professional, but I only need this software if something goes wrong, and then need it to work quickly out of the box.

Incentivized

The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation.

Incentivized

I have not had much contact with the PingPlotter support, only one time have I went to them and it was a positive experience. The questions I had were answered quickly and professionally. I have no issue with the experience I had with the Support team. This was from before and after the purchase of the product.

Incentivized

I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support!

Incentivized

I used Ping.app and UptimeLog.app on the Mac. These both provided different aspects. These two had a menubar to show me green or red for multiple connections. UptimeLog showed me very clearly when my connectivity was on or off and for exactly how long

The 2 major factors were: 1. The fact there was no contract at the time, though later on they pressured us bad to sign long term contracts. We believe vendors should have to validate the usefulness of their product and their support to their customers every day, not just 1 or 2 months every few years. This is the same reason we allow our clients to leave at any time if we fail to meet their standards. 2. The ease of managing the product, we demoed other products that would have almost required a full time employee just to manage the RMM tool itself. The ease of use of Pulseway meant a tech could manage it as part of their other duties much improving the ROI. Note: We also felt NinjaOne met these same conditions but we evaluated it after having used Pulseway for a few years and while we found it a great product, possibly even superior, we originally didn't find enough reason to go through all the work and retraining to change over we Update: Eventually we did make the move to NinjaOne and have been very happy we did as we get much more value from it.

Incentivized

• Great ROI, troubleshooting time has been reduced by 90%
• Network Discoveries used to take 2 to 3 hours and were inconsistent - now it is a matter of minutes
• lacks integration into our MSP toolkit, and we now use it as a stand alone product

Incentivized

• Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
• I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
• Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.

Incentivized