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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipeline CRM

    Score5.2 out of 10
    N/AFounded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.

    $29

    per month

    Salesforce Data 360

    Score8.5 out of 10
    N/ASalesforce Data 360 (formerly Salesforce Data Cloud, or Salesforce Genie) is a solution to put data to work for customers. It is deeply embedded in the Einstein 1 Platform, which means any external data lake or warehouse can now drive actions and workflows inside of the Salesforce CRM.

    $108,000

    per year per org

    Pricing
    Pipeline CRMSalesforce Data 360
    Editions & Modules
    Start
    $300
    per year per user
    Develop
    $396
    per year per user
    Develop
    $588
    per year per user
    Data Cloud for Marketing
    $108000
    per year per org
    Offerings
    Pricing Offerings
    Pipeline CRMSalesforce Data 360
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Pipeline CRMSalesforce Data 360
    Considered Both Products
    Pipeline CRM PipelineDeals
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    12 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    11 Answers
    Features
    Pipeline CRMSalesforce Data 360
    Sales Force Automation
    Comparison of Sales Force Automation features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    6.9
    5 Ratings
    13% below category average
    Salesforce Data 360
    -
    Ratings
    Customer data management / contact management8.05 Ratings00 Ratings
    Workflow management8.05 Ratings00 Ratings
    Territory management7.04 Ratings00 Ratings
    Opportunity management8.05 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)4.05 Ratings00 Ratings
    Contract management5.05 Ratings00 Ratings
    Quote & order management6.03 Ratings00 Ratings
    Interaction tracking9.05 Ratings00 Ratings
    Channel / partner relationship management7.04 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    7.8
    3 Ratings
    1% above category average
    Salesforce Data 360
    -
    Ratings
    Case management7.03 Ratings00 Ratings
    Call center management8.21 Ratings00 Ratings
    Help desk management8.21 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    5.0
    4 Ratings
    43% below category average
    Salesforce Data 360
    -
    Ratings
    Lead management8.04 Ratings00 Ratings
    Email marketing2.02 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    4.5
    5 Ratings
    52% below category average
    Salesforce Data 360
    -
    Ratings
    Task management3.04 Ratings00 Ratings
    Billing and invoicing management5.53 Ratings00 Ratings
    Reporting5.03 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    6.7
    5 Ratings
    13% below category average
    Salesforce Data 360
    -
    Ratings
    Forecasting8.03 Ratings00 Ratings
    Pipeline visualization5.05 Ratings00 Ratings
    Customizable reports7.05 Ratings00 Ratings
    Customization
    Comparison of Customization features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    9.5
    5 Ratings
    22% above category average
    Salesforce Data 360
    -
    Ratings
    Custom fields10.05 Ratings00 Ratings
    Custom objects10.05 Ratings00 Ratings
    Scripting environment8.21 Ratings00 Ratings
    API for custom integration10.05 Ratings00 Ratings
    Security
    Comparison of Security features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    6.0
    3 Ratings
    33% below category average
    Salesforce Data 360
    -
    Ratings
    Single sign-on capability6.02 Ratings00 Ratings
    Role-based user permissions6.02 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    8.1
    2 Ratings
    8% above category average
    Salesforce Data 360
    -
    Ratings
    Social data8.12 Ratings00 Ratings
    Social engagement8.21 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    4.6
    3 Ratings
    48% below category average
    Salesforce Data 360
    -
    Ratings
    Marketing automation2.03 Ratings00 Ratings
    Compensation management7.31 Ratings00 Ratings
    Platform
    Comparison of Platform features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    8.0
    5 Ratings
    5% above category average
    Salesforce Data 360
    -
    Ratings
    Mobile access8.05 Ratings00 Ratings
    Data Source Connection
    Comparison of Data Source Connection features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    -
    Ratings
    Salesforce Data 360
    8.0
    9 Ratings
    5% below category average
    Connect to traditional data sources00 Ratings8.19 Ratings
    Connecto to Big Data and NoSQL00 Ratings7.86 Ratings
    Data Transformations
    Comparison of Data Transformations features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    -
    Ratings
    Salesforce Data 360
    7.9
    10 Ratings
    3% below category average
    Simple transformations00 Ratings8.810 Ratings
    Complex transformations00 Ratings7.010 Ratings
    Data Modeling
    Comparison of Data Modeling features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    -
    Ratings
    Salesforce Data 360
    7.8
    10 Ratings
    2% below category average
    Data model creation00 Ratings8.310 Ratings
    Metadata management00 Ratings7.89 Ratings
    Business rules and workflow00 Ratings8.010 Ratings
    Collaboration00 Ratings7.710 Ratings
    Testing and debugging00 Ratings7.510 Ratings
    Data Governance
    Comparison of Data Governance features of Pipeline CRM and Salesforce Data 360
    Feature
    Pipeline CRM
    -
    Ratings
    Salesforce Data 360
    7.0
    10 Ratings
    14% below category average
    Integration with data quality tools00 Ratings7.510 Ratings
    Integration with MDM tools00 Ratings6.48 Ratings
    Best Alternatives
    Pipeline CRMSalesforce Data 360
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    Enterprises
    Oracle Sales
    Score8.9 out of 10
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    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pipeline CRMSalesforce Data 360
    Likelihood to Recommend
    7.0
    (6 ratings)
    8.2
    (12 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    6.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    8.2
    (12 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Pipeline CRMSalesforce Data 360
    Likelihood to Recommend
    Pipeline CRM PipelineDeals
    If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
    Incentivized
    Read full review
    Salesforce
    Great tool for client management, sales tracking, cases studies. Using is as the source of truth for all client communication. Allowing more integration options for cc and ACH payments. Right now the options are limited and only integrate with strict processing capabilities that are not always in the businesses best interest.
    Incentivized
    Read full review
    Pros
    Pipeline CRM PipelineDeals
    • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
    • Reporting: We were able to setup all types of reporting and tracking.
    • Ease of Use: While the platform was powerful, it was always easy to use.
    Incentivized
    Read full review
    Salesforce
    • Allows use to bring external data into Salesforce as zero-copy
    • Is able to present data using standard Salesforce reports familiar to our users
    • Allows us to establish multiple relationships between our CRM data and the external data to contextualize the imported data.
    Incentivized
    Read full review
    Cons
    Pipeline CRM PipelineDeals
    • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
    Incentivized
    Read full review
    Salesforce
    • pricing or costing visibilty, we can't estimate what would be consumption this month and suddenly we get surprised
    • CI/CD can be improved, that looks a difficult and hard
    • Also sandbox comes with many limitation so very hard to replicate production like environment to test
    Incentivized
    Read full review
    Likelihood to Renew
    Pipeline CRM PipelineDeals
    If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Usability
    Pipeline CRM PipelineDeals
    The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
    Incentivized
    Read full review
    Salesforce
    Most of the daily use features, are very usr friendly, intuitive, every end user can learn how to manage and operate basic activities such as enter information, send an email, send a campaign, create an email marketing template, run a report on the renewals for the month, open and close a support case, create new account or a new contact, etc
    Incentivized
    Read full review
    Support Rating
    Pipeline CRM PipelineDeals
    Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Alternatives Considered
    Pipeline CRM PipelineDeals
    The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
    Incentivized
    Read full review
    Salesforce
    we have evaluated Snowflake, adobe rt-cdp as well. They also offer a very strong capabilities but the Data 360 is more suitable for us because of the same Salesforce ecosystem. The main key factor is without any custom code we were able to include it into our automations. And ofcourse with agentforce already in plans, we had to pick Data 360
    Incentivized
    Read full review
    Return on Investment
    Pipeline CRM PipelineDeals
    • Has made us understand sales tactics that are working
    • Easily create forecasting on growth in multiple categories
    • Understand our process and what we need to improve on in closing deals
    Incentivized
    Read full review
    Salesforce
    • Salesforce Data Cloud has a positive impact on me as a realtor because it is easy to generate reports on customer data and see what is needed to be bumped to the next level. We have to earn a certain commission by the end of the year and it makes it easy to see how close you are
    • It has a positive impact on keeping track of customers because it is nice to have it all in one place which is a nice time saver
    • I like that you can even see customer info from other agents making it nice to compare and try and pass others
    • Makes the customers journey smooth sailing because everything is in one place
    Incentivized
    Read full review
    ScreenShots

    Pipeline CRM Screenshots

    Screenshot of the Pipeline CRM main dashboardScreenshot of a Kanban viewScreenshot of a lead list viewScreenshot of the Pipeline CRM Help Center and Resources