Plesk vs. Pulseway

Plesk is well-suited for website creators who have been developing websites on a regular basis. If one is new to website development, Plesk could be a bit confusing and difficult to navigate. However, if one has experience on another type of platform, like CP (Control Panel) which is used by other web hosts out there, then it will be much easier to navigate the Plesk panel. Keep in mind there is definitely a learning curve, as Plesk really is quite different. Overall, new users will learn to love the ability to have more control over their websites.

Incentivized

If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take. Sadly as we became more familiar with options out there we found this area lacking and what was actually holding us back.

Incentivized

• Automatically update the CMS, plugins, and templates of all your websites, depending on your CMS, all at the same time, with just a few strokes of your keyboard.
• Enables one to set up a schedule to back up your websites, automatically, and easily download/save the backup files off-site, for safety.
• Makes it easy for users to use a backup file to reinstall a website, with just a few strokes of the keyboard. Excellent service!

Incentivized

• It monitors computers and notifies us of any issues with any computer.
• It allows remote control of computers, such as requesting a computer to reboot itself.
• It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.

Incentivized

• Interface Improvement: It is a bit hard to find specific functions
• Additional integration with third party services would be great
• categorization of services to make management easier

Incentivized

• It would be nice if they increased their scope of supported third-party apps.
• It would be great if they would create an ios app for their ticket system.
• If they could possibly build in a location service for tracking devices, that would be helpful.
• If they had two-factor authentication, it would be nice.

Incentivized

The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation.

Incentivized

I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support!

Incentivized

Plesk has a much more intuitive platform that allows for customization and scalability within an organization. It has the advantage when it comes to the ability to adapt to the current state of the company and grow with it organically. There are a few limitations that would make me choose a competitor, and there is good value for the price.

Incentivized

Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.

Incentivized

• We're spending less on server costs by having Plesk manage multiple clients on one server.
• We're spending less on support costs as Plesk is doing all the heavy lifting for us.

Incentivized

• Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
• I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
• Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.

Incentivized