Plivo vs. WhatsApp Business

If you have a business and a phone you need Plivo so you can track all incoming calls. Using this service allows for you to track an[y] missed calls allowing you the ability to try to call potential customers, clients and see how you can help them with your products and or services.

Incentivized

By using WhatsApp Business, I can now respond to customers faster, keep them updated about new deals, and even send out surveys to understand their needs. The ability to send stickers and photos makes the app more interactive and engaging. It easily beats other social networks in terms of the quality and quantity of messages sent, which is a good thing for businesses.

• Easy integration
• Customer service is good
• Services are prompt

Incentivized

• Ease of communication with clients which helped us in improving our customer satisfaction and quick response time.
• We can customise messages for different clients such as for vendors, business clients.
• Excellent support in share images, videos, documents. It saves a whole lot of time and effort by email it to various clients and stakeholders.
• Various options to create catalogue & showcase accordingly

Incentivized

• Customer support
• Response times
• Account transparency

• UI/UX of WhatsApp has room for improvement. The goal should be to add more features for business interactions outside of the everyday messenger. (interface wise, not feature wise)
• Multi-device use is added but it's still not as flexible and fast as other messengers like Telegram
• File transfer is time consuming and troublesome. It also has limits.

Incentivized

It's ease and pocket friendly use makes it best in the market when you are required to connect with client directly and showcase your products. One needs to understand how powerful WhatsApp Business as a tool is if he/she knows it's use at it's potential. There are many customisations one can do and interact with multiple clients at one time which saves time and efforts.

Incentivized

They deserve a 10+ rating starting from signing up to implementing their services. I am not the best person to get computer tasks done and this company made it a breeze.

Incentivized

Most reliable app for business and personal use. I rely on it with any hesitation. Its encrypted chatting system impresses me a lot. Easy file transfer is also appreciated. Maximum people use this app, so I can communicate with most people through this. It makes my life more comfortable.

• It is good to use Plivo for integration, and also it provides easy access to APIs, and also, the UI is understandable.
• Even a non-techy can use Plivo and integrate the services if required.
• You have all the APIs available at a single place for your ready reference. Things are manageable and easy.

Incentivized

There were some issues in the beginning when the app used to get hanged. We had emailed customer support, and we received a response promptly. There was an issue with the phone where some updates had to be downloaded. You can also complete a form online to contact customer support. The staff can speak many languages

Incentivized

• Yes, it is good to use Plivo, as per the pricing and ease of integration. Twilio has a difficult pattern for business developers and could be understood only by a developer.
• Plivo has proper delivery reports as compared to Twilio. Using Plivo has helped us grow efficiently and in a good manner.

Incentivized

In a business organisation communication is the main factor for the development. And WhatsApp Business is the most perfect software for it. The software is designed with full of perfect features for the better communication. It performs very effectively than other software. I am fully satisfied with the features of the software. A superb software to me.

Incentivized

• None now that they no longer support their product

• With WhatsApp Business help, productivity has risen while email and text messages continue to be used.
• It’s helpful to adapt, have a positive business return, and use WhatsApp Business groups to manage communication with specific people.
• Integrating the company and the improvement of its visibility allowed for better optimization of customer engagement.

Incentivized