PointBurst vs. Zendesk Suite
PointBurst vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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PointBurst | N/A | PointBurst is an emerging company with a platform for helping spread social messaging virally through friend and advocate networks. Messages are crafted and shared with friends / advocates who then share them with their personal networks - posting approved versions of the original messages as if they had written them themselves. Part of the value proposition is message consistency. The platform is designed for fan networks, partner networks or religious organizations to help them grow their… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
PointBurst | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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PointBurst | Zendesk Suite | |
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Small Businesses | Growave Score 9.4 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
PointBurst | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (150 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.4 (23 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
PointBurst | Zendesk Suite | |
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Likelihood to Recommend | PointBurst No answers on this topic | Zendesk |
Pros | PointBurst No answers on this topic | Zendesk |
Cons | PointBurst No answers on this topic | Zendesk |
Likelihood to Renew | PointBurst No answers on this topic | Zendesk |
Usability | PointBurst No answers on this topic | Zendesk |
Reliability and Availability | PointBurst No answers on this topic | Zendesk |
Performance | PointBurst No answers on this topic | Zendesk |
Support Rating | PointBurst No answers on this topic | Zendesk |
Online Training | PointBurst No answers on this topic | Zendesk |
Implementation Rating | PointBurst No answers on this topic | Zendesk |
Alternatives Considered | PointBurst No answers on this topic | Zendesk |
Return on Investment | PointBurst No answers on this topic | Zendesk |
ScreenShots | — | Zendesk Suite Screenshots |