TrustRadius: an HG Insights company

Practo vs. Salesforce Agentforce Health

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Practo

    Score7 out of 10
    N/APracto, from the company of the same name in Bangalore, is a telehealth-oriented medical consulting app.N/A

    Agentforce Health

    Score8.1 out of 10
    N/ASalesforce Agentforce Health (formerly Health Cloud) is a patient and member relationship platform designed to deliver personalized engagement, and provide a complete view of the patient.N/A
    Pricing
    PractoAgentforce Health
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    PractoAgentforce Health
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    PractoAgentforce Health
    Likelihood to Recommend
    7.0
    (1 ratings)
    7.7
    (3 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    7.0
    (2 ratings)
    User Testimonials
    PractoAgentforce Health
    Likelihood to Recommend
    Practo
    Easy to use for staff, we can search records for patient who visited 10 yrs ago. Tabs for patient self registration is good. Less appropriate - High price, additional storage charges, limited features
    Incentivized
    Read full review
    Salesforce
    Salesforce Health Cloud is great if your organization has the expertise to integrate with your EMR system. All the functionality of service cloud plus healthcare related synergies to help with easy to use appointment reminders and further health suggestions are a huge plus.
    Incentivized
    Read full review
    Pros
    Practo
    • Software is easy to use on both Laptop/ ipad and mobile app
    • They provide tabs where patient can do self registration, saves our time in data entry
    • getting new appointment, Practo is well known site, patients visit there are book appts
    Incentivized
    Read full review
    Salesforce
    • Account creation is simple and straightforward.
    • The software’s global search field works incredibly well and confines information via keyword search throughout the entire system.
    Read full review
    Cons
    Practo
    • They do not have whatsapp integration
    • they dont provide option to have our own SMS sender ID
    • No Bulk SMS option
    Incentivized
    Read full review
    Salesforce
    • They can have standard pages or components which can directly be used to book or record the appointment with the practitioner.
    • [I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated.
    Read full review
    Usability
    Practo
    Its userfriendly, digitalised the practice, they have NABIDH integration as well for one of clients in Dubai. their customer support is good
    Incentivized
    Read full review
    Salesforce
    It is a wonderful platform with some limitations in it's ability to easily connect with Epic. If your system has the experience and ability to build the connector, you will have great success and a robust platform to do all you need.
    Incentivized
    Read full review
    Alternatives Considered
    Practo
    Its a must have for all clinics, hospitals. to main appts and records. Well know brand than others, secure data.
    Incentivized
    Read full review
    Salesforce
    When it comes to Health Cloud in other CRM we have to create the related object and fields and we have to set [up] a complete architecture for the healthcare business to run over the CRM. But here Salesforce is proving a managed package, which is Health Cloud, has the framework already built we just [have to] use the standard functionality and get our task with automation done. This has definitely reduced the effort of developers as well as the agents who are working on the Health Cloud. [Even] a person with very little coding skill can use this CRM and get [their] task cases, etc. automated and [the] perfect solution can be built with low efforts.
    Read full review
    Return on Investment
    Practo
    • Definately positive impact, we get new patients from Practo
    • Now we dont keep paper based records, everthing is online now
    • Our patient no shows have reduced with appt reminders
    Incentivized
    Read full review
    Salesforce
    • the impact has been positive.
    Read full review
    ScreenShots