Process Shepherd vs. Stonly

Process Shepherd

Stonly

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Process Shepherd	N/A	N/A	Process Shepherd's decision-tree system guides agents through complex business processes step by step, to ensure accuracy and ease of execution. By strengthening compliance measures, shortening the time to full productivity, and lessening the handling time for each task, the agent scripting tool refines operations with the goal of increasing overall productivity. Process Shepherd's goals are to help contact centers: Reduce agent onboarding time by 80% Lower Ramp…	$20 per month per user
Stonly	Score4.5 out of 10	N/A	When users need to explain how a product works to customers, share knowledge with a team, describe workflows for projects, or onboard new employees, Stonly, headquartered in Paris, offers interactive guides.	N/A

Pricing

Process Shepherd

Stonly

Free: $0
per month per user
Standard: $20
per month per user

No answers on this topic

Pricing Offerings
Process Shepherd	Stonly
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	Process Shepherd	Stonly
Small Businesses	Zendesk Talk Score8.2 out of 10	Slite Score5.7 out of 10
Medium-sized Companies	Genesys Multicloud CX (discontinued) Score8 out of 10	Bloomfire Score8.4 out of 10
Enterprises	Bright Pattern Contact Center Score8.4 out of 10	Bloomfire Score8.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Process Shepherd	Stonly
Likelihood to Recommend	- (0 ratings)	9.0 (2 ratings)

User Testimonials
	Process Shepherd	Stonly
Likelihood to Recommend	Process Shepherd No answers on this topic	Stonly Unless you have the time and effort to do this on your own, Stonly is a fantastic tool that helped us communicate with our customers without needing to think about it for too long. It is flexible where needed and we noticed that it is constantly improving as time goes on. I would recommend it to anyone who wants to provide their user's more guidance on how to use their applications or free up some time from the developer's workload. Incentivized Verified User Read full review
Pros	Process Shepherd No answers on this topic	Stonly knowledge bases company wikis onboarding Incentivized Verified User Read full review
Cons	Process Shepherd No answers on this topic	Stonly More features around tracking and understanding our users. Sometimes run into issues with development and connecting with existing components, which may require rework on our end to get up and running. Incentivized Verified User Read full review
Alternatives Considered	Process Shepherd No answers on this topic	Stonly Intercom and Gist are more focused on Live chat, but the knowledge base is part of their offerings. I love that Stonly is really fleshed out and offers deep features built around the customer education experience. Incentivized Verified User Read full review
Return on Investment	Process Shepherd No answers on this topic	Stonly Improved time to market for supporting documents. Provided a way for our content team to be autonomous. Helped us think more outside the box on how we tell user's about our new features. Helped migrate outdated users to our new applications. Incentivized Verified User Read full review
ScreenShots	Process Shepherd Screenshots