Name: Process Shepherd
Author: Process Shepherd

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

JavaScript Frameworks

Software Configuration Management

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Electronic Signature

Project Portfolio Management

Traceability

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Blockchain-as-a-Service (BaaS)

Bug Bounty

Cloud Storage

Converged Infrastructure

Data Center Outsourcing (Canada)

Database Management

Database Performance Monitoring

Fraud Detection

Integration Platform as a Service (iPaaS)

Machine Learning

Master Data Management (MDM)

Message Queue

Network Performance Monitoring

Network Security

NoSQL Databases

Non-Relational Databases

Scale-Out Storage

Secure Access Control

Storage Management

Testing Services

Unified Endpoint Management (UEM)

Vector Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Cross-Channel Campaign Management

Email Marketing

Grant Management Software

Local Listing Management

Marketing Automation

Social Media Analytics

Social Media Customer Service

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Sales

Cloud Computing Security

Security

Construction Management

Dealer Management

Emergency Notification

Equipment Rental

Medical Scheduling

Military and Defense

Revenue Cycle Management (RCM)

Travel Agency

Vertical-Specific

medium

M2E Cloud

Inventory Management

aPlus+ Attendance, from Cobek Software, offers a selection of attendance solutions from 'off the shelf' to more complex integrated systems. Options can be configured to integrate with an existing system.

aPlus+ Attendance

Attendance Tracking

Cobek Software

large

KindLink, from the company of the same name in London, is presented as a platform where businesses and charities connect and manage their corporate social responsibility, fundraising, volunteering, donor CRM, and measure and share their sustainability impact.

KindLink

Corporate Volunteering

Alert Rental Software in Colorado Springs boasts installation and successful operation in hundreds of the world’s best-automated construction, general tool, and event equipment rental companies, writing millions of rental contracts annually.  Alert is a rental software provider, doing business throughout North America, the Caribbean, and several other countries.

Alert Startup Subscription

Alert Fundamentals

Alert Summit

Alert Rental

Based in Silicon Valley, AnChain.AI is a blockchain analytics company that specializes in AI-powered platforms. AnChain.AI provides around-the-clock protection, securing crypto exchanges, protocols, and DApps worldwide for several millions of dollars in weekly transaction amounts. The Situational Awareness Platform (SAP) proactively protects crypto assets by providing proprietary artificial intelligence, knowledge graphs, and threat intelligence on blockchain transactions. The vendor states the SAP can also detect and predict vulnerabilities and threats before they occur, enabling businesses to take proactive action.

AnChain.ai

Blockchain Analysis

small

The Org

Org Chart

Orgio, Inc.

Mavenir, headquartered in Richardson, Texas, offers CloudRange, a network function virtualization (NFV) option. CloudRange allows CSPs to realize additional revenue streams by launching and scaling new services.

Mavenir CloudRange (discontinued)

Network Function Virtualization (NFV)

CloudRange Mavenir CloudRange (discontinued)

Discontinued Products

CMIT Solutions headquartered in Austin offers CMIT Email Security, to block or prevent transmission of inbound or outbound unsafe and undesirable emails.

CMIT Email Security

Secure Email Gateway

Anti-malware

Customizability

Data Loss Protection

Threat Detection

Sandboxing

End-to-End Encryption

Management Tools

CMIT Solutions

EventsWallet

Event Management

TurnKey Lender

PinPoint DMS, from LSSP Corporation, is presented as a fully customizable, non-technical approach to storing and editing files with built-in workflow, onboarding, and retention management.

PinPoint Document Management Software (DMS)

Document Management

PinPoint DMS PinPoint Document Management Software (DMS)

LSSP Corporation (PinPoint DMS)

Zingtree is an online toolkit for creating interactive decision trees and troubleshooters, which enables companies to give their customers a quick, efficient way of getting answers quickly, from the company of the same name in Larkspur.

Zingtree

When users need to explain how a product works to customers, share knowledge with a team, describe workflows for projects, or onboard new employees, Stonly, headquartered in Paris, offers interactive guides.

Stonly

Likelihood to Recommend

FlowEQ is a provider of workflow automation for teams that need to accelerate their work, without being replaced by a bot. FlowEQ’s Workflow Acceleration Platform helps teams get through high-stake recurring workflows faster, and specializes in complex processes and high-volume workflows that require human judgment, expertise, or empathy at key moments. Its interactive decision trees are used by customer support, operations, and product teams across all industries to improve accuracy and speed up important recurring work.

FlowEQ

Zoho CRM

Genesys Cloud CX

Freshdesk

Free

Standard

Basic

Professional

Business

Answerbase

Knowledge Management

Help desk management

Reporting

Customizable reports

API for custom integration

Role-based user permissions

Single sign-on capability

Mobile access

Lumin Creative

Plan B

Plan A

Plan C

CrazyCall

Contact Center

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Process Shepherd

Contact center software allows companies to manage inbound and outbound communications channels at scale.

Process Shepherd Core Features - Base User

decision tree from a call center agent perspective

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Enables agents to track and view their individual and team performance.

Authenticates inbound callers with a customer ID.

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Forwarding of calls to the appropriate agents.

Allows current agent to speak with new agent before call is transferred.

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Providing agents with a predefined conversation script.

Enables agents and managers to see the origin of the call.

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Process Shepherd

Overview

What is Process Shepherd?

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Pricing

Free

$0

Standard

$20

Entry-level set up fee?

Offerings

Starting price (does not include set up fee)

Product Demos

Process Shepherd Core Features - Base User

Product Details

What is Process Shepherd?

Process Shepherd Features

Process Shepherd Screenshots

Process Shepherd Integrations

Process Shepherd Competitors

Process Shepherd Technical Details

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