Process Shepherd

Process Shepherd's decision-tree system guides agents through complex business processes step by step, to ensure accuracy and ease of execution. By strengthening compliance measures, shortening the time to full productivity, and lessening the handling time for each task, the agent scripting tool refines operations with the goal of increasing overall productivity.

Process Shepherd's goals are to help contact centers:

• Reduce agent onboarding time by 80%
• Lower Ramp Time by 40%
• Improve Average Handling Time by 30%