PrometeoManutenzione vs. ServiceMax

PrometeoManutenzione is suitable for use in all maintenance sectors, both in the operational and analysis phases. In my experience, I have not found any sectors where it is less appropriate. PrometeoManutenzione è appropriato per l'utilizzo in tutti i settori della manutenzione sia per la fase operativa che per quella di analisi. In base alla mia esperienza non ho trovato settori in in cui è meno appropriato. This review was originally written in Italian and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.

Incentivized

• predictive maintance, it helps to manage maintenace plan properly per asset
• manage priority of the maintenance activities among the team and the users
• managing the spare parts and replanishment

• As it's built on Salesforce, the reporting tools are fairly robust
• The service flow managers can be setup to easily lead technicians to entering data in the right place

Incentivized

• Multiple attachment import (you now need to upload attachments one at a time)
• It would be useful to create an app that can be installed on smartphones/tablets. Currently, use on mobile devices is via a link in the web browser.
• Importazione multipla di allegati (ora occorre caricare gli allegati uno alla volta)
• Sarebbe utile creare un APP installabile sugli smartphone/tablet. Ora l'utilizzo tramite i dispositivi mobili avviene tramite un link nel browser web

• Dispatch console seems slow and the data is more of a pull than a push into the database.
• It seems to be a Ferrari and takes a lot of labor hours to configure.
• Still does not integrate with Apple's products very well.

Incentivized

PrometeoManutenzione is the starting point to ask support in the company , nothing is done if the maitenance order is created. we are able to plan activites and we are focins in putting in PrometeoManutenzione other procesess similar to maintenace activiteis as well for other departments . we are satisfied of the tool indeed.

Engaged account management. Support is based worldwide but handoffs have not been too painful.

Incentivized

ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.

Incentivized

• Timely maintenance management
• Storage of all maintenance operations in a single database
• Historicization of maintenance and interventions
• Gestione puntuale delle manutenzione
• Archiviazione in un unico database di tutte le operazioni di manutenzione
• Storicizzazione delle manutenzioni ed interventi

• ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
• Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
• Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.

Incentivized