Protiviti vs. Rackspace Managed Public Cloud vs. Softchoice

If you have lots of audits and you need a license for every auditee, it will cost you a lot. It was good software maybe ten years ago, but it became outdated. Nowadays, there are many web applications using bootstrap to be responsive, and they should renew their software to be competitive.

Incentivized

Augment current IT staff. Repeated tasks that can be part of a runbook. Setting up and tearing down of network services and servers.

Incentivized

Softchoice is my go-to reseller for all things related to licensing. They have skilled resources available for many complicated enterprise licensing needs.

Incentivized

• Plenty of options to document our audits

Incentivized

• Azure support for processes
• Network services and support
• Architecture review

Incentivized

• Requirements gathering.
• Pre-sales support.
• Licensing experts.

Incentivized

• slow response
• highly cost
• awful interfaces
• not responsive design
• not customizable reports

Incentivized

• Project planning
• Customer service rep doesn’t necessarily have the leverage to get things done.
• Missed tasks that were part of the runbook.
• Pushing gear that might not be the best for the customer.

Incentivized

• They do not always have staff deployment resources, and sometimes use contractors.

Incentivized

Due to their vast areas of expertise, they can be leveraged in different projects. They can also be used to augment the current architecture and provide redundancy as needed. We use their engineers to review architectures and get industry recommendations.

Incentivized

The support it's remote, and it's awful, they have lots of errors when updating because of the old software they use. It's only available in English (we need Spanish), and they seem not to care about the client and their particular needs. For the cost, it represents I think it's not worthy.

Incentivized

They are available when needed and the runbook is followed 80% of the time. There can be some missed processes, which can lead to problems.

Incentivized

SAP its easier to use.

Incentivized

We used hosting.com in the past. The customer support is significantly better. Knowledge of products is more. Better handling of expedited/emergency situations. Responsive to feedback. The account rep is available for any escalations. Due to the vast area of expertise, we leverage them for different aspects of infrastructure

Incentivized

• Every time we create a user, we need a license, and it cost too much

Incentivized

• Less time spent supporting services and more time can be spent on architecture.
• Off hour support.
• Initial review of current architecture and recommendations.

Incentivized