Likelihood to Recommend If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take.
Read full review The SMP suite is great at what it does, but it can be very complicated to learn how to get it to do what you want. It's a beast! However, when you learn how to the things you want to do, it comes as second nature and you complete them like they're supposed to be done that way. A lot of these things are done to be able to be completed a number of different ways. Take Patch Management, you can deploy patches automatically, via Jobs, or via the "Start Software Update Cycle Now" link in the SMP Agent!
Read full review Pros It monitors computers and notifies us of any issues with any computer. It allows remote control of computers, such as requesting a computer to reboot itself. It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer. Read full review Software deployment through policy Engage with customers for feedback Understands the future needs of customers Read full review Cons It would be nice if they increased their scope of supported third-party apps. It would be great if they would create an ios app for their ticket system. If they could possibly build in a location service for tracking devices, that would be helpful. If they had two-factor authentication, it would be nice. Read full review The SMP solution is a beast. Each piece is complicated in itself let alone how everything ties together! There is plenty of documentation online on how to perform a specific task, but you need to pay attention to what VERSION the article is written for. I've been halfway through implementing something only to hit a roadblock since I'm running a newer version and the option the article says to click on doesn't exist anymore... Read full review Usability Pulseway is very user friendly. The system is labeled in terms and grouped together by function so that anyone can understand and locate the functions that they need. We use this system to monitor a file server that we have that can have an unstable power supply. This allows us to easily see that the system is offline and get it back to operational with minimal downtime.
Read full review Support Rating I haven't really needed much support for Pulseway, so I can't really say a whole lot about their support. Pulseway has been pretty much trouble-free for us. There are regular updates and new features. The updates never seem to break anything or cause problems. It just works.
Read full review Alternatives Considered Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.
Read full review The decision to use Symantec was not my own but I believe it competes well against other products such as SCCM offering more features.
Read full review Return on Investment Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems. I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console. Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks. Read full review Being able to report on the majority of things you want all from one interface, makes it really easy to get the results you want. Because my employer didn't provide training, it took working with support, reading technical documentation, and just playing around on my own to learn how to do certain things. I've had a lot of help from the SMP Support staff and they're great people and very helpful! Read full review ScreenShots