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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pure Chat by Ruby

    Score8.6 out of 10
    N/APure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.

    $10

    per month

    Thunderbird

    Score8.7 out of 10
    N/AThunderbird is an open-source email management application from MZLA Technologies Corporation, a subsidiary of Mozilla.N/A
    Pricing
    Pure Chat by RubyThunderbird
    Editions & Modules
    Additional Users - Pro
    $10
    per month
    Additional Users - Growth
    $15
    per month
    Growth
    $49
    per month
    Pro
    $99
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Pure Chat by RubyThunderbird
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Pure Chat by RubyThunderbird
    Small Businesses
    Olark
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    No answers on this topic
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pure Chat by RubyThunderbird
    Likelihood to Recommend
    8.6
    (2 ratings)
    8.0
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Pure Chat by RubyThunderbird
    Likelihood to Recommend
    Ruby Receptionists, Inc
    Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone
    Incentivized
    Read full review
    Mozilla
    I like that it's free, I like that it's open-source, and the fact that it allows IMAP lets me have this on all 3 laptops and it's synced. I would never consider using it as my primary email client, however; just too clunky and can't navigate around fast enough the way I do with Gmail. And not even close to having all the features I'd need that Gmail does: 30 second undo-sending, canned responses, easy-to-create signatures for each email address (I literally toggle over to Gmail, compose a message, and paste my sig into the body of Thunderbird emails, so clunky), all spam ends up in my inbox even after I've marked enough as spam that it should know, email labeling and filtering... Gmail is just way more advanced and feature-ful. But, Thunderbird does beat my ridiculous RoundCube webmail interface!
    Incentivized
    Read full review
    Pros
    Ruby Receptionists, Inc
    • Online chat
    • Multiple websites, multiple users
    • Supervisor feature
    Incentivized
    Read full review
    Mozilla
    • Email receiving
    • Email sending
    • Email composition
    • Ability to add calendar and task plugins
    Incentivized
    Read full review
    Cons
    Ruby Receptionists, Inc
    • Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
    • Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
    Incentivized
    Read full review
    Mozilla
    • definitely needs a mobile /andriod version
    Incentivized
    Read full review
    Usability
    Ruby Receptionists, Inc
    No answers on this topic
    Mozilla
    Thunderbird is a software very simple to use, but efficient in every aspect. We don't have a specific need, apart to manage email in both directions, and Thunderbird does it's job in the best way. I would like to see a more friendly interface, with some colours more, to help the sight in the email searching. When we have many of them, sometimes it's difficult to find the one that we need.
    Read full review
    Alternatives Considered
    Ruby Receptionists, Inc
    Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions.
    Incentivized
    Read full review
    Mozilla
    Incentivized
    Read full review
    Return on Investment
    Ruby Receptionists, Inc
    • Instant connection with our clients and prospects
    • Expanded our ability to increase client contact efficiency
    • Allows us to stay up to date with the ever changing demand of consumers
    Incentivized
    Read full review
    Mozilla
    • Its FREE and donation based. Can't get better than that.
    • I love that we aren't giving away our privacy to Google.
    • And I especially love that it's a grass-rootsy endeavor.
    Incentivized
    Read full review
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