Likelihood to Recommend Carelogic EHR, by Qualifacts is the second scheduling software my company has used, and so long as there are no unfortunate changes it will be our last. It is user friendly, meaning that it is easy to train employees in, and is well organized. The simple interface takes out much of the guess work.
Read full review TherapyNotes is ideal for any size practice with single or multiple providers/clinicians. Its scheduling, billing, EHR, and online portal are great for English speakers but not at all user-friendly to Spanish speakers. It is definitely affordable for a start-up practice and fees associated with merchant services are low compared to competitors.
Read full review Pros Schedule based- the schedule is easy to use. Documentation tied to appointment- no question regarding what to complete when a client comes in. Prescription software integration with PDMP- no need to check state sites. Read full review Connect with clients through the client portal and allows you to share documents. Submits claims to the insurance companies and connects with CAQH. Tech support is phenomenal. Free, secure telehealth platform. Read full review Cons It is difficult to obtain information from CareLogic for use in customized reports if the user is not familiar with building reports in Pentaho. Rather than having the capability to transmit electronic prescriptions on its own, CareLogic relies on an external program to do so. Prescribers must exit out of the document they are in so that they can access the external electronic prescription system. This system has an additional cost. It would be nice if it could be an all in one system. While the company is usually eager to respond to customer needs, something always seems to be broken or need updating in regards to functionality. This may be a function of our agency's location and the unusual needs we have due to our state mandates, but it is tiring to always have to worry about a workaround. Read full review Spanish documents are not available. There is not a way to use Spanish documents that can be filled out online like the English documents; instead, the practice must upload a PDF into the Library, share with client via portal and have then print, fill out manually, and upload for organization review and approval. Sync feature from Client History Form is inconsistent. It may work with some clients but not with all. Sometimes the user has to completely log out and log back in in order to obtain partially parsed information to use in a treatment plan or psychotherapy note. Read full review Likelihood to Renew I am a creature of habit and other than some areas (Spanish user-friendliness), TherapyNotes fits the bill for what I'm looking for in an EHR
Read full review Performance The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
Read full review Support Rating The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
Read full review Implementation Rating It is easy to do, can be done overnight, and requires no special skill set or guidance from TherapyNotes
Read full review Alternatives Considered CareLogic is more a affordable that other competitors. CareLogic takes less time to understand and incorporate. I would say that it has its limitations and is not as intuitive. There is a lot of clicking back and forth between functions and can be annoying. There is also sometimes loss of data. If something goes wrong in the program there is no backup- this may be something that can be added, but my company has chosen not to
Read full review Therapy notes is easier to work with across all domains. Faster and more effective when it comes to writing and entering notes
Read full review Return on Investment No more paper records. Prescriptions never get lost. Staff have many complaints about work flow. New hire training has to be ongoing- it's hard to learn. Read full review Saves time specifically with entering notes which means I can spend more time seeing clients. Does not have the ability to enter dual caregivers. Challenging for parents who are divorced and signatures are required from both parents. It is not effective to have two separate portals for the same child. Read full review ScreenShots Qualifacts CareLogic EHR Screenshots