CareLogic: The good, bad, and ugly
March 10, 2020

CareLogic: The good, bad, and ugly

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CareLogic

CareLogic is our sole health record for client information. It is used by our agency as whole to schedule appointments, document services provided, prescribe medication, and communicate across the agency regarding client information. The integrations within the system allow us to bill the insurance provider and report services to the state in compliance with our contracts.
  • Schedule based- the schedule is easy to use.
  • Documentation tied to appointment- no question regarding what to complete when a client comes in.
  • Prescription software integration with PDMP- no need to check state sites.
  • Auto-save documentation- if your internet connection goes out, all is lost.
  • Inability to privilege parts of the electronic health record based on role without rigorous setup.
  • Reporting is slow and you cannot report on everything in the system.
  • Editing forms means creating a copy of the form and making changes- old copies of the form cannot be removed.
  • Menu system is hover based- you can easily click the wrong thing.
  • There is no way to search the entire menu system.
  • There is no way to merge a client's chart if a duplicate is made.
  • System administration is only simple items, any thing else you must submit a support ticket.
  • No more paper records.
  • Prescriptions never get lost.
  • Staff have many complaints about work flow.
  • New hire training has to be ongoing- it's hard to learn.
The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.

Do you think CareLogic delivers good value for the price?

No

Are you happy with CareLogic's feature set?

No

Did CareLogic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CareLogic go as expected?

I wasn't involved with the implementation phase

Would you buy CareLogic again?

No

CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.

CareLogic Feature Ratings

Coding
5
Claims management
4
Patient billing
4
Financial Reporting
4
Rule-based scheduling
8
Multi-location support
4
Calendar interface
8
Charting / document management
6
Templates
3
E-prescribing
8
Patient portal
2
Mobile/tablet support
6
Speech recognition
Not Rated
Customization
8
Workflow automation
7
Role-based permission levels
1
Data backups and redundancy
6
HIPAA compliance
3
Local mode / networking failsafe
1
Task tracking
6
Specialty-specific workflows
1
Multi-office / multi-physician capabilities
1