CareLogic EHR vs. Valant EHR

Carelogic EHR, by Qualifacts is the second scheduling software my company has used, and so long as there are no unfortunate changes it will be our last. It is user friendly, meaning that it is easy to train employees in, and is well organized. The simple interface takes out much of the guess work.

Incentivized

Valant is a great space for front office to use in a patient/medical setting. I think it's best used on a small scale than a large scale. I have found it challenging at times with multiple locations and with about 3000 patients to keep track. Valant is excellent at record keeping, and communicating with the client via the patient portal. However, due to size and limited functionality - this would be hard to maintain for a larger scale.

Incentivized

• Schedule based- the schedule is easy to use.
• Documentation tied to appointment- no question regarding what to complete when a client comes in.
• Prescription software integration with PDMP- no need to check state sites.

Incentivized

• User Friendly - Valant is user friendly and easy to navigate
• Record Keeping - it allows you to upload docs and files within the patient charts to keep on file at all times.
• Scheduling - Easy to view and make/edit appointments
• Access Management - easy to set features viewable by specific people only such as physicians versus nonclinical
• Reporting - lots of reporting that can be used for a multitude of things from payment billing to notes, etc

Incentivized

• It is difficult to obtain information from CareLogic for use in customized reports if the user is not familiar with building reports in Pentaho.
• Rather than having the capability to transmit electronic prescriptions on its own, CareLogic relies on an external program to do so. Prescribers must exit out of the document they are in so that they can access the external electronic prescription system. This system has an additional cost. It would be nice if it could be an all in one system.
• While the company is usually eager to respond to customer needs, something always seems to be broken or need updating in regards to functionality. This may be a function of our agency's location and the unusual needs we have due to our state mandates, but it is tiring to always have to worry about a workaround.

Incentivized

• BILLING- This is all Caps - There can be room for improvement in terms of billing efficiency
• Automatic Reporting - this would be beneficial to set up or have as a feature
• Billing Dashboard - to view all accounts that have matured or are outstanding
• Batch Posting - be it insurances or specific patients. Even Superbills cannot be "chosen" by specific people - it's all clients with balances that are active or no balances and all charges but nothing that says you want statements for say these 20 people.
• Appointment Recording - this could be more efficient versus one by one processing.

Incentivized

It's very user friendly. The workspace is big, easy to read and navigate. Also, the resource knowledge base is great for when you have questions and there are several videos and guides for how to use or do something. I have had less than a year of using it and adopted it pretty quickly within the first 3 months.

Incentivized

The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.

Incentivized

The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.

Incentivized

CareLogic is more a affordable that other competitors. CareLogic takes less time to understand and incorporate. I would say that it has its limitations and is not as intuitive. There is a lot of clicking back and forth between functions and can be annoying. There is also sometimes loss of data. If something goes wrong in the program there is no backup- this may be something that can be added, but my company has chosen not to

Incentivized

• No more paper records.
• Prescriptions never get lost.
• Staff have many complaints about work flow.
• New hire training has to be ongoing- it's hard to learn.

Incentivized

• Labor efficiency - this has been negative. Billing has had a lot of manual processes that unfortunately take up a lot of man hours - if this were improved, I could see a ROI that's positive
• Valant has been great at certain features including the "waitlist" to capture patients and improve our chances for revenue being increased

Incentivized