TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    React (React.js)

    Score9.2 out of 10
    N/AReact or React.js is a JavaScript library for building user interfaces. React enables users to create interactive UIs.

    $0

    Zoho Desk

    Score8.3 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    React (React.js)Zoho Desk
    Editions & Modules
    No answers on this topic
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    React (React.js)Zoho Desk
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—A discount is offered for yearly billing.
    More Pricing Information
    Community Pulse
    React (React.js)Zoho Desk
    Considered Both Products
    Open Source
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    93%
    Would buy again
    14 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    100%
    Delivers good value for the price
    14 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    87%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    85%
    Implementation went as expected
    11 Answers
    Features
    React (React.js)Zoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of React (React.js) and Zoho Desk
    Feature
    React (React.js)
    -
    Ratings
    Zoho Desk
    8.5
    5 Ratings
    4% above category average
    Organize and prioritize service tickets00 Ratings9.05 Ratings
    Expert directory00 Ratings7.14 Ratings
    Subscription-based notifications00 Ratings7.14 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.95 Ratings
    Ticket response00 Ratings8.95 Ratings
    Self Help Community
    Comparison of Self Help Community features of React (React.js) and Zoho Desk
    Feature
    React (React.js)
    -
    Ratings
    Zoho Desk
    9.8
    5 Ratings
    20% above category average
    External knowledge base00 Ratings9.85 Ratings
    Internal knowledge base00 Ratings9.85 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of React (React.js) and Zoho Desk
    Feature
    React (React.js)
    -
    Ratings
    Zoho Desk
    6.6
    5 Ratings
    19% below category average
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.83 Ratings
    Email support00 Ratings6.15 Ratings
    Help Desk CRM integration00 Ratings5.44 Ratings
    Best Alternatives
    React (React.js)Zoho Desk
    Small Businesses
    No answers on this topic
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    LiveAgent
    Score8.8 out of 10
    Enterprises
    Sencha
    Score7 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    React (React.js)Zoho Desk
    Likelihood to Recommend
    8.0
    (14 ratings)
    8.8
    (23 ratings)
    Usability
    10.0
    (3 ratings)
    8.0
    (12 ratings)
    Support Rating
    10.0
    (3 ratings)
    8.8
    (11 ratings)
    User Testimonials
    React (React.js)Zoho Desk
    Likelihood to Recommend
    Open Source
    React is a JavaScript user interface construction library that works well for:
    • Developing web apps with dynamic and complicated user interfaces.
    • creating reusable UI elements that may be used in other applications.
    • creating single-page applications with dynamic content updates that don't require a page reload.
    • The Virtual DOM's effective updating mechanism allows it to handle large volumes of data updates.
    React, on the other hand, might be less suitable for:
    • Websites that are simple, stagnant, and have no interaction. Other libraries or simple HTML, CSS, and JavaScript may be a better fit in such circumstances.
    • Web sockets may be a better choice for applications that need real-time updates, such as chat or gaming apps.
    • When creating mobile apps, React Native is a better option.
    • Server side rendering only, as React is designed to run on the client side.
    Read full review
    Zoho
    Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.
    Incentivized
    Read full review
    Pros
    Open Source
    • React is fantastic for building performant user interfaces. Our web app is snappy and great for our customers.
    • React has the philosophy of doing one thing and doing it well which is the view layer of the application. This makes it incredibly intuitive and flexible for developers to use.
    • React has lead the way in being able to write modular and structured code. It is a drastic improvement since the days of spaghetti jQuery code.
    • React has an unmatched community. The amount of tools and libraries available is fantastic, and there plenty of solutions available online for common problems.
    Incentivized
    Read full review
    Zoho
    • It provides a simple widget code with a few clicks once you decide to integrate it with your website or application.
    • There is a very user friendly dedicated mobile application for Zoho Desk for Android and IOS devices.
    • You can easily track all of your tickets and agents from the dashboard interface.
    • You can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.
    Incentivized
    Read full review
    Cons
    Open Source
    • Debugging React is challenging. Bugs in react code generate stack traces internal to React and it is often totally unclear how it relates to the code you actually wrote.
    • Relating your React elements to corresponding DOM elements is difficult. The intentional separation of virtual and actual DOM also makes it difficult to map the elements to the structures in the DOM. This is partially ameliorated by the use of the React dev tool, which provides a DOM-like view of the React elements, but the tool still does not provide a direct correspondence with the DOM that is often necessary to figure out why something isn't right.
    • Because JSX is React-specific and not a language feature, a special compilation process is necessary to convert JSX code to normal JS. Coming from a C++ background, compiling things doesn't bother me, but many JS developers are used to a less structured development.
    Incentivized
    Read full review
    Zoho
    • The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
    • [I feel] its customer support needs improvement.
    Incentivized
    Read full review
    Usability
    Open Source
    React is just a bit of a different animal. I was avoiding it for the longest time. I thought for sure I would land on Vue or something else with a more approachable and familiar appearance. But after taking an online course in React, I started realize what people were raving about (and complaining about) and decided to implement it at our office for one of our products.
    Incentivized
    Read full review
    Zoho
    I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!
    Incentivized
    Read full review
    Support Rating
    Open Source
    Since it's open-source and very popular, the community support for React and related tools and libraries is excellent. There are a lot of people using the same tools, and so issues tend to get fixed quickly and "recipes" are easy to come by. And since it's backed by Facebook, they have a dedicated engineering team working on the progression of React.
    Incentivized
    Read full review
    Zoho
    As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office
    Incentivized
    Read full review
    Alternatives Considered
    Open Source
    While this is a widely contested debate with various blog posts and benchmarks all over the place, its really a personal choice to determine what works for the team. Coming from a Angular 1.x background, I decided to try a new framework when Angular 2.x was announced and at that time React is gaining popularity and Vue hasn't taken off yet. Compared to Angular 1.x and Vue (hybrid of React and Angular) that split the logic from the html templates, I loved the way React breaks code into components using the jsx syntax. In my mind, this allows for cleaner components and easier maintenance
    Incentivized
    Read full review
    Zoho
    We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.
    Incentivized
    Read full review
    Return on Investment
    Open Source
    • Our web applications now run much faster because the whole page doesn't reload
    • We spend less time developing UI components because a lot of them are readily available on NPM
    • We don't have to optimize apps for multiple browsers since React natively supports it.
    Incentivized
    Read full review
    Zoho
    • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
    • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
    • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
    Incentivized
    Read full review
    ScreenShots

    Zoho Desk Screenshots

    Screenshot of Log and monitor phone conversations, convert them into new tickets, or attach them to existing ones. Convert social media interactions and live chat into tickets at the click of a button.Screenshot of Bring a Help Center directly into a website to strengthen self-service. Chat with Zia, an AI-powered conversation assistant. Customers can chat with Zia right from a mobile app or website. Zia processes their questions and suggests appropriate solutions from the Knowledge Base.Screenshot of With advanced process automation, internal processes can be setup within the help desk, implement them automatically, and make sure that all processes are followed precisely.Screenshot of Instant responses for instant happiness. Respond to customers the minute they reach out with Zoho Desk's embeddable chat widget. Customers can get in touch with agents instantly, right from the Help Center, so agents can respond and help them find answers faster.Screenshot of Monitor a team's performance, customize and schedule reports. Custom dashboards can be created.Screenshot of Zia brings together predictions across anomalies, sentiment, trending ticket tags, and more into a common dashboard for decision-makers to consume. They can drill down further into the details from the same dashboard to investigate further.