Likelihood to Recommend
RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And, where and when we do hit speed bumps, RegPack's team has always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step.
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If you want to quickly and easily sell tickets to an event without a lot of hassle or absurd fees, this is a great platform. I'm not sure this would work well for complex, multi-tiered ticket sales for events that have thousands of tickets.
Read full review Pros Provides e-signature Provides terms and conditions. Easily add multiple sessions with time, date and required paperwork. Read full review Affordable. Allows multiple discount codes and multiple price levels. Excellent customer service. WordPress plug-in that worked flawlessly. Read full review Cons Waitlists - this part of the system doesn’t work like we are used to BUT Regpack is working with us on how to fix it and make it work for us. Payment Method - users can’t change their payment methods on their own. Read full review Online knowledge base could be expanded. I had questions that were not included in the FAQs - but were quickly answered via chat. Read full review Usability
It can be time consuming to start a new project, however it's nice that you can duplicate a project and edit from there. I think that while some of the setup takes a while, once it's running smoothly it's definitely worth the cost and time and will pay for itself quickly.
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There is no way to speak to a human representative, and that sucks. E-mail support is effective but takes 24 hours to respond. That can feel like a L O N G time when there is a problem that needs attention.
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Customer support representatives were amazingly responsive to questions. We received replies even outside of their stated available hours. They always understood the question/issue immediately and were very thorough and specific in their explanations and step-by-step instructions. Ticket Tailor customer support is among the best I have seen in any industry. Quick, smart, and always helpful.
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We have [switched] to league magic which is built for sports management.
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Ticket Tailor is much more flexible at a much lower price point than
. It was, by far, the most practical and affordable solution. The same functionality with
would have required the more expensive "professional" price level which was prohibitively expensive for our small company, especially in its early stages.
Read full review Return on Investment Our ROI has been totally positive with RegPack. While it is not the cheapest option on the market, it's $$ to quality is second to none. We have been particularly impressed with the level of assistance that we receive from their team—any and every question, query, doubt has been addressed, and a solution has been found. Read full review A box office that is easy to use. The ability to cover box office costs by setting a service charge. Seamless integration with our website. Read full review ScreenShots