RemoteCall PC/Mobile/Visual vs. Zoho Lens

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RemoteCall PC/Mobile/Visual
Score 9.7 out of 10
Enterprise companies (1,001+ employees)
RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites and apps with 100% RSUPPORTs remote service technology. The vendor's flagship products, RemoteCall WebViewer boasts users among all types of companies, governments, public institutions, manufacturers, as well as…
$30
per installation
Zoho Lens
Score 9.0 out of 10
N/A
Zoho Lens is a remote assistance solution using augmented reality.
$13
per month
Pricing
RemoteCall PC/Mobile/VisualZoho Lens
Editions & Modules
RemoteCall Server
30k+ USD
per installation
RemoteCall PC
59.90 / month
per seat
RemoteCall PC + visual
74.90 / month
per seat
RemoteCall PC + mobile
79.90 / month
per seat
RemoteCall PC + mobile + visual
129.90 / month
per seat
Standard
$13.00
1 technician monthly / billed annually
Professional
$17.00
1 technician monthly / billed annually
Offerings
Pricing Offerings
RemoteCall PC/Mobile/VisualZoho Lens
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details** RemoteCall Server pricing is calculated as [one-time server software fee] + [one-time per device license fee] + [optional yearly maintenance] ** SaaS plan's device can be Windows / Mac PC or Android / iOS mobile devices.
More Pricing Information
Community Pulse
RemoteCall PC/Mobile/VisualZoho Lens
Top Pros

No answers on this topic

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User Ratings
RemoteCall PC/Mobile/VisualZoho Lens
Likelihood to Recommend
10.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
RemoteCall PC/Mobile/VisualZoho Lens
Likelihood to Recommend
Rsupport
There was an engineer call due to an emergency failure at the customer. It took an hour for the engineer to move and get to the site. So, using RemoteCall, I immediately supported the problem while moving. The customer's problems were resolved before arriving on-site, and the customer was satisfied thanks to the quick handling and response. Without RemoteCall, the golden hour would have been missed.
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Zoho
It's an excellent tool to stay in touch remotely across different teams and collaborate. There are a variety of issues that our technicians can encounter in the field so Zoho Lens enables us to simulate any parts needed in order to service the machines and helps us identify hardware issues more quickly.
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Pros
Rsupport
  • low cost.
  • fast access.
  • Remote mobile service.
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Zoho
  • easy to use/manage
  • greta communication tool
  • detail oriented
  • customizable
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Cons
Rsupport
  • They need to invest more in advertising.
  • Fewer users than competitors.
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Zoho
  • sometimes laggy
  • affordability
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Alternatives Considered
Rsupport
RemoteCall and TeamViewer are both good products. However, technical support for TeamViewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, RemoteCall provided various services at a low cost. In particular, it was customized to satisfy 100% of our requirements with a demanding customer.RemoteCall is the best value for money.
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Zoho
Our company loves Zoho products and we greatly benefit from using the Zoho CRM/One platforms. They help keep all our internal teams well organized and aligned on our goals!
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Return on Investment
Rsupport
  • Saved a lot of time and money.
  • Low cost.
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Zoho
  • only positive impact is making remote collaboration easier!
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ScreenShots

RemoteCall PC/Mobile/Visual Screenshots

Screenshot of PC supportScreenshot of Mobile supportScreenshot of Visual supportScreenshot of Remote support work-from-homeScreenshot of RemoteCall WebViewer