Replicon Polaris PSA is a professional services automation platform containing project management, expense tracking, and billing features, from Replicon headquartered in Redwood City, California.
N/A
TickTick
Score 9.0 out of 10
N/A
TickTick from the company of the same name in San Francisco is presented by the vendor as a simple and effective to-do list and task manager that helps users make schedules, manage time, and organize all aspects of life.
It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
TickTick works well for personal use - managing daily and/or recurring to do's through a variety of lists. These can be renamed as needed. This has contributed to an increase in the completion of projects for me. TickTick also works well for collaboration on a list by list basis. Say that I have a project at work that I need to work with a teammate on - I can create the list and share it with my teammate. From there we can tag-team the project. There is the option for adding to-do lists inside of a top-level list and areas for commenting by the collaborators. This allows us to bypass unneeded meetings or emails to remember what needs to be done next on the project. TickTick may be less suited for situations where photos or files need to be shared for a project or for more complex project management.
Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.
