TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Reputation.com

    Score7 out of 10
    N/AReputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A

    Sampler

    Score8 out of 10
    N/ASampler is a direct-to-consumer product sampling platform helping brands deliver samples online and gather the insights with consumers.N/A
    Pricing
    Reputation.comSampler
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Reputation.comSampler
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Contact vendor for pricing information.
    More Pricing Information
    Community Pulse
    Reputation.comSampler
    Considered Both Products
    Reputation.com, Inc
    No answer on this topic
    Sampler
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    7 Answers
    83%
    Would buy again
    5 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    7 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    6 Answers
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    100%
    Implementation went as expected
    5 Answers
    Best Alternatives
    Reputation.comSampler
    Small Businesses
    Brand24
    Score9 out of 10
    No answers on this topic
    Medium-sized Companies
    Birdeye
    Score8.7 out of 10
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Reputation.comSampler
    Likelihood to Recommend
    8.9
    (8 ratings)
    8.4
    (6 ratings)
    User Testimonials
    Reputation.comSampler
    Likelihood to Recommend
    Reputation.com, Inc
    I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.
    Incentivized
    Read full review
    Sampler
    I have a skincare mini set and would like to partner with Sampler. However, they cannot come up with an immediate solution to suit my sampling needs. This means that their operations are sometimes limited by their current capacity. If the product is of small size, it seems that they are always ready for service.
    Incentivized
    Read full review
    Pros
    Reputation.com, Inc
    • Streamlines reviews across multiple platforms
    • Makes answering reviews/surveys easy across multiple platforms
    • Assists with management of consistent information across online listings
    Incentivized
    Read full review
    Sampler
    • The sampler provides great quality sample products with blazingly fast delivery, ensuring we can try various products whenever we want.
    • I get to try new brands without wasting the whole product if I don't like using the product. So it is eco-friendly in that way by reducing chemical waste.
    • It helps the professionals who are in business administration responsibility, to make a perfect and apt purchase, without any miss.
    • One get to learn about a lot of new products, trying them and end up being loyal to the brand/product. So Sampler helps in establishing the necessary customer acquisition part for a new brand.
    Incentivized
    Read full review
    Cons
    Reputation.com, Inc
    • better responses that are more unique
    • would love to be notified as soon as the review comes in also
    • publish our responses for us
    Incentivized
    Read full review
    Sampler
    • The number of membership tiers should be increased so that users can select from a wider variety of monthly samples.
    • Items that are popular quickly disappear.
    • Item tracking could be improved. Emails are sometimes delayed/slow.
    Incentivized
    Read full review
    Alternatives Considered
    Reputation.com, Inc
    Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary Fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to Reputation who puts an emphasis on Google and Google maps.
    Incentivized
    Read full review
    Sampler
    The market for sample-type websites is very fluid. There are many companies that pop up one day, then all of a sudden disappear. Sampler has been around for multiple years and has kept the same business model. They're not perfect, but their longevity and their relaxed nature with reviews are why many like them. Whereas other sample and review outlets require customers to write reviews or have items that many customers simply do not want.
    Incentivized
    Read full review
    Return on Investment
    Reputation.com, Inc
    • Update clientele about important information
    • Available metrics to improve post qualities
    • Daily failures results in less usage due to trust issues
    Incentivized
    Read full review
    Sampler
    • It allows me to learn about new products before I buy them
    • It gives me confidence in purchasing products that I have already tried.
    • I help companies to improve the experience and appearance of their products.
    Incentivized
    Read full review
    ScreenShots