Resource Guru vs. Salesforce Field Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Resource Guru
Score 8.0 out of 10
N/A
Resource Guru is presented as a fast, flexible way to schedule teams and projects. It enables users to: Manage people, equipment, and meeting rooms in one place Assign work, book time off, and edit schedules in seconds Track availability in real-time and avoid unrealistic workloads Keep a team up-to-date with personal dashboards and daily schedule emails Analyze utilization rates, clients, and projects for more accurate project forecasts and…
$4.16
per month per user
Salesforce Field Service
Score 7.6 out of 10
N/A
Field Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce.
$50
per month per user
Pricing
Resource GuruSalesforce Field Service
Editions & Modules
Grasshopper Plan
$4.16
per user, per month
Blackbelt Plan
$6.65
per user, per month
Master Plan
$10
per user, per month
Contractor
$50
per month per user
Contractor Plus
$75
per month per user
Dispatcher
$165
per month per user
Technician
$165
per month per user
Offerings
Pricing Offerings
Resource GuruSalesforce Field Service
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Resource GuruSalesforce Field Service
Top Pros
Top Cons
Features
Resource GuruSalesforce Field Service
Project Management
Comparison of Project Management features of Product A and Product B
Resource Guru
8.8
3 Ratings
16% above category average
Salesforce Field Service
-
Ratings
Resource Management8.93 Ratings00 Ratings
Scheduling8.63 Ratings00 Ratings
Team Collaboration9.02 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Resource Guru
8.0
2 Ratings
8% above category average
Salesforce Field Service
-
Ratings
Project & financial reporting8.02 Ratings00 Ratings
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Resource GuruSalesforce Field Service
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User Ratings
Resource GuruSalesforce Field Service
Likelihood to Recommend
8.0
(3 ratings)
8.0
(5 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(2 ratings)
Support Rating
-
(0 ratings)
6.0
(1 ratings)
Online Training
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
Resource GuruSalesforce Field Service
Likelihood to Recommend
Resource Guru
It is very well suited when different branches of the company reside in different countries or time zones. It allows the project manager to efficiently keep track of the progress of their team members. It reduces the need for intensive calls where the manager asks for an extensive check in and update from each individual person. It also allows the project manager to update tasks and timelines as needed.
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Salesforce
ClickMobile can be implemented in virtually any organization that has a need for a Mobile Workforce Management system. The only real limitations or concerns will be with the backend hardware architecture. Sectors that have really seen the best utilization of the software are ones that have a dynamic service schedule and need to be extremely flexible with their customers service needs. In a day where customer service is so important to an organizations ability to remain the market leader it is extremely important for an organization to consider implementing a mobile solution. For organizations that already have a mobile management solution in place it is critical that they continuously reevaluate the system in order to remain competitive in their market and drive down operational costs. Change can be difficult for many organizations and the buy-in from the Field resources, who will ultimately be utilizing the mobile solution on a daily basis, will be critical when implementing something like ClickMobile. If the field resources are not able to accept a change to process then Change Management needs to take place during the implementation. It is generally a good rule to begin Change Management at the beginning of any large project, such as one where a mobile solution is being introduced.
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Pros
Resource Guru
  • We can color by client, project, booker for clear picture.
  • There are filters to select particular resources for need of our event.
  • We can easily see booked and free time.
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Salesforce
  • Great dispatcher service which helps the Field Service managers
  • Great view of the availability of the technicians
  • Ability to track real time any updates about the service appointment
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Cons
Resource Guru
  • lacks real-time logging button
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Salesforce
  • Click has a long way to go to improve functionality of its current features. It is buggy and slow, and does not sync correctly with scheduling.
  • Mobile users can only see one day at a time, making point-of-care scheduling cumbersome.
  • Tech support is only provided to end users by email.
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Likelihood to Renew
Resource Guru
No answers on this topic
Salesforce
ClickSoftware is still being used. As far as I can tell it will be used tomorrow as well. Once you make the commitment to run with that as your scheduling engine, it would take a lot of effort to evaluate and implement another companies' solution without significant disruption to your service organization.
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Support Rating
Resource Guru
No answers on this topic
Salesforce
We had to contact support a number of times related to bugs that our admin/dev teams were not able to troubleshoot. Unfortunately the Salesforce support was not super helpful, asking us to perform steps that we already completed and included in the original support ticket. Then the problems couldn't be reproduced so ultimately the tickets got closed without resolution. LWC support in the mobile app is severely lacking.
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Online Training
Resource Guru
No answers on this topic
Salesforce
Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
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Alternatives Considered
Resource Guru
Resource Guru is the only product of it's kind that I have used regularly. Slack is comparable in allowing communication between teams, but doesn't have nearly the functionality of Resource Guru. Resource Guru is the only product that I am aware of that manages tasks and deadlines between various team members, and can be accessed by all members.
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Salesforce
I know of IFS but I do not think it is a worthy or close competitor to Salesforce Field Service lightning as its not that user friendly yet with a complicated interface. Also it does not have the name and respect and brand value that Salesforce commands in the market thereby making it easier for Business to approve.
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Return on Investment
Resource Guru
  • It's easy to assign work to the resources.
  • Resources can be filtered with various criteria as per the project needs.
  • We get clear picture of assigned tasks and hence project progress.
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Salesforce
  • Field nurses are spending 4-5 (paid) hours a week trying to troubleshoot this software.
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ScreenShots

Resource Guru Screenshots

Screenshot of Simple, drag-and-drop schedulingScreenshot of Focus in on specific groups of resourcesScreenshot of Helps with utilization and capacity managementScreenshot of Manages sick days, holidays, and any other types of time off.Screenshot of A single resource poolScreenshot of Repeats weekly, fortnightly, monthly and yearly

Salesforce Field Service Screenshots

Screenshot of Screenshot of Screenshot of