Retool vs. Salesforce Lightning Platform

Works well in: Connecting directly to databases and APIs holding candidate data. Allows teams to easily drill into records from different data sources. Quick to build dashboards. It wouldn't work well without a team to actually get it set up. There is limited design/ branding, making it look very basic. Your team requires training because data can be overwritten easily. Having some knowledge with your whole team is super important, and if you work with contractors or non-tech people, this can be a huge issue.

Incentivized

We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.

• Ease of use - someone with small amount of experience can use it.
• Adaptability - you can build a lot of things with it.
• Reliability - works quite well.

Incentivized

• Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
• Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
• Parent/Child account hierarchy exists which is helpful.
• Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
• Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.

Incentivized

• Some Retool apps can become slow to load or refresh.
• When multiple team members work on the same app, changes can overwrite each other or break functionality.
• The UI/UX is pretty basic.

Incentivized

• Can be cumbersome: takes multiple clicks to get where you need to go
• Lightning is slower than original Salesforce, and it is very noticeable
• The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it

Incentivized

Because even though it is quite intuitive it is not the best tool I have ever seen.

Incentivized

It's very good, but it's still living in a little bit in an older design aspect, but I think a lot of it is about to come out, just hasn't quite gotten there yet. Still a little clunky from a you have to know it to know it or you know it to use it. It takes a little bit of training to get into it. It's not quite the, anybody can come in and start using it immediately, type feel.

Incentivized

Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.

Incentivized

We selected Retool because it offers the best balance of usability and power compared to alternatives like Appsmith, ToolJet, and OutSystems. It allows us to build much faster, with broad integrations and strong enterprise features like permissions and environment management. Competing tools were either too limited, required more engineering effort. Overall, retool support has been decent too.

Incentivized

We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.

Incentivized

• Major impact - ability to build a backend system is huge.
• Major impact - used every day by multiple people.
• Major impact - ability to be used by less technical teammates.

Incentivized

• Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
• Tracking of current jobs and relating them to past jobs is very useful.
• More efficient use of Sales Reps time.
• Sales Managers have good visibility into how their people are working.

Incentivized