REVE Chat vs. eDesk

REVE Chat

1 Reviews and Ratings

eDesk

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
REVE Chat	Score10 out of 10	N/A	REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto…	$12 per license per month
eDesk	Score10 out of 10	Small Businesses (1-50 employees)	eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer…	$0 per month

Pricing

REVE Chat

eDesk

Standard: $12
per license per month
Advanced: $20
per license per month

Shopify Entrepreneurs - 300 Tickets: $39
per month 300 Tickets
eDesk Team: $69
per month per user
eDesk Professional: $109
per month per user
Shopify Entrepreneurs - 2,000 Tickets: $158
per month 2,000 Tickets

Pricing Offerings
REVE Chat	eDesk
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	No

$12 per license per month

No setup fee

—

These are yearly plans paid monthly for using eDesk. Month to month plans are available

Features

REVE Chat

eDesk

Comparison of Incident and problem management features of REVE Chat and eDesk
Feature	REVE Chat - Ratings	eDesk 10.0 1 Ratings 20% above category average
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
ITSM collaboration and documentation	00 Ratings	10.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

Comparison of Self Help Community features of REVE Chat and eDesk
Feature	REVE Chat - Ratings	eDesk 10.0 1 Ratings 22% above category average
External knowledge base	00 Ratings	10.01 Ratings

Comparison of Multi-Channel Help features of REVE Chat and eDesk
Feature	REVE Chat - Ratings	eDesk 8.5 1 Ratings 6% above category average
Social integration	00 Ratings	7.01 Ratings
Email support	00 Ratings	10.01 Ratings

Best Alternatives
	REVE Chat	eDesk
Small Businesses	Olark Score10 out of 10	Help Scout Score9.3 out of 10
Medium-sized Companies	Zoho SalesIQ Score9.7 out of 10	LiveAgent Score8.8 out of 10
Enterprises	Genesys DX (discontinued) Score10 out of 10	Front Score9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	REVE Chat	eDesk
Likelihood to Recommend	10.0 (1 ratings)	10.0 (1 ratings)

User Testimonials
	REVE Chat	eDesk
Likelihood to Recommend	REVE Systems The REVE Chat always help me in taking care of the report and analytics. The report of visitor analytics can be viewed on hourly, daily, weekly, monthly and yearly format. This makes my work easy at my office. In the chat history option I was able to download the conversation of my clients which helped me maintaining the archive section. Verified User Read full review	eDesk Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces. Incentivized Erika Snow Marketing Manager Read full review
Pros	REVE Systems FAQ Builder is the best feature. It helped me in replying to common customer queries. If the bot is not able to solve the customer's problem then it can be switched to live chat support. It makes my work easy. Support of omni channel is the best. I am able to dandle different social media accounts at one platform. Verified User Read full review	eDesk Easy to use for customers Maintains marketplace standards for communication Is the only platform that offers these services Connects with Channel Advisor Incentivized Erika Snow Marketing Manager Read full review
Cons	REVE Systems There's nothing that can be improved in my opinion. Every feature works well in REVE Chat and works without any difficulty. It's user interface is easy to use. Verified User Read full review	eDesk I wish the filters displayed closer to the top of the inbox vs the bottom The new and to-do tabs can be confusing at first Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication. Incentivized Erika Snow Marketing Manager Read full review
Alternatives Considered	REVE Systems One of the main reason for switch to REVE Chat was the user friendly interface. It is very easy to use and understand. REVE Chat is all-in-one platform for live chat Support. Better customisable option was one of the reason for switch. Omni channel is the best. I am about to operate WhatsApp, Messenger chats through REVE Chat platform. Verified User Read full review	eDesk They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has. Incentivized Erika Snow Marketing Manager Read full review
Return on Investment	REVE Systems My productivity at my office has increased after using REVE chat. My overall experience with REVE Chat is positive. REVE Chat's chatbot is the best feature. Chatbot has helped with reducing man power at office. Chatbot does all the work. Verified User Read full review	eDesk Saves agents lots of time Creates better communication with customer with less time in between messages Helps us provide great customer service Has helped us meet marketplace communication standards and receive more feedback/reviews Incentivized Erika Snow Marketing Manager Read full review
ScreenShots	REVE Chat Screenshots	eDesk Screenshots