Reviews.io vs. SmartCustomer

Reviews.io

Reviews.io

10 Reviews and Ratings

SmartCustomer

SmartCustomer

11 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Reviews.io	Score 7.8 out of 10	N/A	Reviews.io is a consumer ratings & reviews platform. The vendor says their differentiation is outstanding customer service and affordable pricing with 0 long contracts. The vendor promises it doesn't just encourage trust, it embodies trust, with morals in all the right places. The vendor also prides itself on being a technologically-advanced review platform with features including: In-Email Review Forms SMS Collection Competitor Analysis Engage Bot…	$89 per month
SmartCustomer	Score 7.7 out of 10	N/A	Founded in 2006 as Sitejabber, SmartCustomer is a reviews platform that helps businesses elevate their online reputation and visibility. Brands can use SmartCustomer to source feedback and surface reviews across various channels, resulting in expanded reach and business growth, with connections based on trust and confidence. SmartCustomer states that their review platform is both funded by the US government’s National Science Foundation and an official Google review partner.	N/A

Pricing

Reviews.io

SmartCustomer

Editions & Modules

GROWTH: $89
per month
PROFESSIONAL: $159
per month
ENTERPRISE: From $499
per month

No answers on this topic

Offerings

Pricing Offerings
Reviews.io	SmartCustomer
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Reviews.io	SmartCustomer

Best Alternatives
	Reviews.io	SmartCustomer
Small Businesses	Growave Score 9.7 out of 10	Growave Score 9.7 out of 10
Medium-sized Companies	Bazaarvoice Score 8.5 out of 10	Bazaarvoice Score 8.5 out of 10
Enterprises	Bazaarvoice Score 8.5 out of 10	Bazaarvoice Score 8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Reviews.io	SmartCustomer
Likelihood to Recommend	9.0 (1 ratings)	9.2 (4 ratings)
Support Rating	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Reviews.io	SmartCustomer
Likelihood to Recommend	Reviews.io Reviews.io is a great option for any ecommerce site that is looking to gather company and product reviews to help make the customer purchasing decision easier. Their BCC integration appears to make it possible to use their services with any platform so long as you can edit the email order confirmation templates. Incentivized Charles Combs Head of Marketing Read full review	SmartCustomer Sitejabber makes it easy to create social media posts, ads, and banners right from the dashboard, as well as add reviews to drive engagement, CTR, and produce more leads and sales. It allows us to grow and improve our SEO while increasing visibility on the internet thanks to our SEO-optimized business profile page that features our reviews. We may improve the visibility of our organic search results. Incentivized Yuven Takur Head of human resources. Read full review
Pros	Reviews.io Widget library with customizable, mobile-friendly widgets. Custom widgets can be built for you. WYSIWYG and HTML email templates. Instagram and UGC gallery included. Sync your product catalog via Merchant Center. Incentivized Charles Combs Head of Marketing Read full review	SmartCustomer Gives reviews. Answers questions. Gives you details of the website. Incentivized Rithvik Podduturi Founder Read full review
Cons	Reviews.io Setting up isn't hard, but the documentation conflicts with itself sometimes. They reference a BigCommerce app that isn't available (yet). Incentivized Charles Combs Head of Marketing Read full review	SmartCustomer It has slow customer services. Too many ads on reviews pages. Anyone can write reviews, unverified users trying to make their company look really good by hiding real reviews. Incentivized Zain Ali Director Of Commercial Sales Read full review
Support Rating	Reviews.io We had to reach out a few times during the setup process and we never had to wait more than a few minutes to get a response via their online chat. When a more in-depth answer was required they followed up via email and pulled in other team members when necessary. Incentivized Charles Combs Head of Marketing Read full review	SmartCustomer No answers on this topic
Alternatives Considered	Reviews.io Reviews.io has a similar product offering as the other well known review collection companies. However, they are much more competitive in terms of pricing and that was a big influence on our decision to go with them. They also have a library of widgets you can choose from and customize to make publishing reviews on your website very easy. It's not a cookie cutter solution, which we really like. Incentivized Charles Combs Head of Marketing Read full review	SmartCustomer Sitejabber is a great tool for collecting genuine customer feedback to promote organizational growth while giving buyers and customers the confidence to explore before making a purchase. Incentivized Yuven Takur Head of human resources. Read full review
Return on Investment	Reviews.io Increased customer trust through verified company and product reviews. Incentivized Charles Combs Head of Marketing Read full review	SmartCustomer Saves us from spending money on scam websites. Helps us making a buy decision based on the reviews. Incentivized Rithvik Podduturi Founder Read full review
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