Richpanel vs. Zendesk Suite
Richpanel vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Richpanel | N/A | Richpanel is a help desk software that helps users create a seamless support experience for both the customer & support teams. Richpanel features a self-service portal for end customers to help them resolve the most common issues immediately in real time, 24x7. Its inbox integrates all channels through integrations, so support teams can manage everything from one screen. | $29 per month per user | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Richpanel | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Richpanel | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Richpanel | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Richpanel | Zendesk Suite | |
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Likelihood to Recommend | Richpanel No answers on this topic | Zendesk |
Pros | Richpanel No answers on this topic | Zendesk |
Cons | Richpanel No answers on this topic | Zendesk |
Likelihood to Renew | Richpanel No answers on this topic | Zendesk |
Usability | Richpanel No answers on this topic | Zendesk |
Reliability and Availability | Richpanel No answers on this topic | Zendesk |
Performance | Richpanel No answers on this topic | Zendesk |
Support Rating | Richpanel No answers on this topic | Zendesk |
Online Training | Richpanel No answers on this topic | Zendesk |
Implementation Rating | Richpanel No answers on this topic | Zendesk |
Alternatives Considered | Richpanel No answers on this topic | Zendesk |
Return on Investment | Richpanel No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |