TrustRadius

RingCentral Contact Center vs. Rubidium

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingCentral Contact Center
Score 8.5 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
Rubidium
Score 0.0 out of 10
N/A
N/AN/A
Pricing
RingCentral Contact CenterRubidium
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RingCentral Contact CenterRubidium
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
RingCentral Contact CenterRubidium
Considered Both Products
RingCentral Contact Center
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral is expensive and offers far less in terms of value for money. Before RingCentral, I was not with the committee of people that made the decision to sign up for them so I lack context but this was my experience after joining as part of management and overseeing …
Irisk Colon | TrustRadius Reviewer
Irisk Colon
BDR Outreach Coordinator
Chose RingCentral Contact Center
It was a dialer provided by my client so choosing a dialer is not really a decision I can make.
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral is far more advanced than the others. RingCentral has invested in current technology to make things easier for companies. Their tech infrastructure is solid and secure, which gives companies who use this tool peace of mind. Other tools are usually only used for …
Dennis Romero | TrustRadius Reviewer
Dennis Romero
Case Manager
Chose RingCentral Contact Center
All of them are good choices, but if you're looking for something where all of these are included, it must needs be RingCentral Contact Center, All in one communication tool, don't worry about communication outages, RingCentral Contact Center updates in out of office …
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral Contact Center is a competitive tools that can be compared to other tools, our business chose RingCentral Contact Center due to its smooth and user friendly interface and functions that can see the report of agents that are in call or available. It has many …
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral does everything that Zoom does, but people tend to be more use to saying "I'll Zoom you" then mention RingCentral. A lot of companies use Teams for Calls, but it is in no way customizable like RingCentral is, and if I had to start my own business or sales team, we …
BJ
Brannon Johnston
Accounting Director
Chose RingCentral Contact Center
Ring Central is far superior to 3CX. It is just much more robust. Ring Central is the industry standard in VoIP.
Verified User
Anonymous
Chose RingCentral Contact Center
Use to use Echopass years back. RC is much more reliable and user friendly.
Chose RingCentral Contact Center
I have only used RingCentral Contact Center since my new role as an Inventory Control Tech. Three years now.
Chose RingCentral Contact Center
oh I dont know where to start... Openphone notifications are shown less than 50% of the time, vonage looks so minimalistics that you feel you dont have what you need. maybe the agents will be fine but not from a management perspective. Fuze I used for very little and I dont …
Verified User
Anonymous
Chose RingCentral Contact Center
With Amazon Connect we are able to merge with our own report tools. This has helped us to keep a better track of our reporting and segment it has much as we needed to. While it took us some time t complete the intergration, the Amazon Connect family was very helpful in having …
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral Contact Center is the easiest to use and understand. Its interface is more accessible and visually appealing than Microsoft Teams. It has the social/enjoyable aspect with the integration of emojis and gifs, but not to the seemingly comical level of Slack.
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. …
Verified User
Anonymous
Chose RingCentral Contact Center
I was not involved in the decision making process. I am a user of it.
Verified User
Anonymous
Chose RingCentral Contact Center
Ring Central is one of the most simplified contact centre solutions in the market. They have multiple contact centers including one in partnership with Nice CXOne. One difference I have seen in all these solutions is the level of support. Cisco leads in support but they have …
KM
Kayte Moore
Family Law Paralegal
Chose RingCentral Contact Center
When using Ruby and Lex, we utilized their actual human receptionists to receive and transfer calls, and used RingCentral for calls/texts on personal cell phones. Now we use our own in house receptionist and still use RingCentral the same way we always did, but we also now use …
Verified User
Anonymous
Chose RingCentral Contact Center
The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, …
Chose RingCentral Contact Center
RingCentral Contact Center offered a lot more than the other systems that I have used. I cannot overemphasize that it has everything and does multiple things that most of its competitors do not. I think that it combines the features of those systems with Slack and even Google …
BS
Brian Silletti
Manager Telecom & Field Services
Chose RingCentral Contact Center
The cost was much lower than Cisco, but functionality and usability were the same. The cost was the deciding factor for our business.
8x8 is cheaper and has much more fucntionality
Verified User
Anonymous
Chose RingCentral Contact Center
Based on the other products we have used ring central is by far the most comfortable for nontechnical users to use.
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral had the best uniform platform to blend our call center with our mobile users, had the best native contact center and a good Salesforce connection.
Brandon Losover | TrustRadius Reviewer
Brandon Losover
SMB Sales Specialist
Chose RingCentral Contact Center
Ring Central is definitely more user friendly to use. It's also really nice to have access to the app so you can communicate with your customers on the go
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral Contact Center has a more robust feature set that is tailored to our use cases in sales and customer success. Because volume calling and call quality are so important to ConnectAndSell's business, we require the same level of quality and capacity for our vendors as …
Donald Mascola | TrustRadius Reviewer
Donald Mascola
IT Services Manager
Chose RingCentral Contact Center
Prior to using RingCentral we used a standard POTS telephony system which did not meet our expanding needs. RingCentral a great improvement especially from a Salesforce integration standpoint.
Rubidium

No answer on this topic

Features
RingCentral Contact CenterRubidium
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
RingCentral Contact Center
8.6
Ratings
2% above category average
Rubidium
-
Ratings
Agent dashboard9.30 Ratings00 Ratings
Validate callers7.00 Ratings00 Ratings
Outbound response8.60 Ratings00 Ratings
Call forwarding8.80 Ratings00 Ratings
Click-to-call (CTC)9.30 Ratings00 Ratings
Warm transfer8.00 Ratings00 Ratings
Predictive dialing8.70 Ratings00 Ratings
Interactive voice response9.00 Ratings00 Ratings
REST APIs9.90 Ratings00 Ratings
Call scripts7.60 Ratings00 Ratings
Call tracking9.00 Ratings00 Ratings
Multichannel integration8.60 Ratings00 Ratings
CRM software integration7.70 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
RingCentral Contact Center
9.0
Ratings
8% above category average
Rubidium
-
Ratings
Inbound call routing9.30 Ratings00 Ratings
Omnichannel inbound routing9.00 Ratings00 Ratings
Recording9.70 Ratings00 Ratings
Quality management9.40 Ratings00 Ratings
Call analytics8.90 Ratings00 Ratings
Historical reporting8.90 Ratings00 Ratings
Live reporting8.70 Ratings00 Ratings
Customer surveys9.60 Ratings00 Ratings
Customer interaction analytics7.40 Ratings00 Ratings
Best Alternatives
RingCentral Contact CenterRubidium
Small Businesses
CloudTalk
CloudTalk
Score 7.4 out of 10
RingCentral Contact Center
RingCentral Contact Center
Score 8.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.4 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.4 out of 10
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RingCentral Contact CenterRubidium
Likelihood to Recommend
9.5
(0 ratings)
-
(0 ratings)
Likelihood to Renew
9.6
(0 ratings)
-
(0 ratings)
Usability
9.7
(0 ratings)
-
(0 ratings)
Support Rating
8.8
(0 ratings)
-
(0 ratings)
Implementation Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
RingCentral Contact CenterRubidium
Likelihood to Recommend
Call quality is strong for both video and audio calls. I do not have issues with that. I like the user interface and find navigation very easy. RingCentral provides an AI integration for meeting summaries, transcriptions, and meeting notes, which we use heavily. The texting feature is also a great bonus.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • They have an app so you do not miss any calls or messages from your customers or leads.
  • RingCentral has everything you need especially if you're working remotely. Therefore, you do not need to use other software.
  • They automatically transcribe the calls as well so if I miss something this normally helps.
OM
Read full review
No answers on this topic
Cons
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
KM
Kayte Moore
Family Law Paralegal
Read full review
No answers on this topic
Likelihood to Renew
We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service
BS
Brian Silletti
Manager Telecom & Field Services
Read full review
No answers on this topic
Usability
RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
Verified User
Anonymous
Read full review
No answers on this topic
Implementation Rating
It was really straightforward to get our phone number ported over and start using the platform. The agent walked us through the steps and we were able to configure everything ourselves. Much easier to setup than some of the other platforms
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
All of them are good choices, but if you're looking for something where all of these are included, it must needs be RingCentral Contact Center, All in one communication tool, don't worry about communication outages, RingCentral Contact Center updates in out of office schedules, if you're looking for "The Experience" RingCentral is the best choice.
Dennis Romero | TrustRadius Reviewer
Dennis Romero
Case Manager
Read full review
No answers on this topic
Return on Investment
  • Elimination of downtime. Our previous provider (ShortTel/Mitel) had at least 2 major outages per year. It's been smooth sailing with the RingCentral Contact Center!
  • Our company has seen 10% + growth over the last few years since switching to the RingCentral Contact Center. I'm sure the improvements in our uptime/backend integration have contributed to that growth on the sales front.
  • We have been able to seamlessly add/remove seasonal staff as needed to better support our busy season demand. This has had an impact on our overall customer satisfaction.
CO
Chris Olsen
Inventory purchasing
Read full review
No answers on this topic
ScreenShots