Is a lot more than just a Contact Center
February 26, 2022
Is a lot more than just a Contact Center
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingCentral Contact Center
RingCentral Contact Center makes it very easy to not only call, send text messages, and even set up a voicemail but they make it very easy to correspond with your fellow team members. With RingCentral Contact Center, you do not need any other software especially if your team is remote. We used RingCentral Contact Center to hosts our meetings and we hardly had any issues. The calling feature is probably one of the best that I have used. They even have an app for your phones which with great if you're on the go.
- They have an app so you do not miss any calls or messages from your customers or leads.
- RingCentral has everything you need especially if you're working remotely. Therefore, you do not need to use other software.
- They automatically transcribe the calls as well so if I miss something this normally helps.
- I do not like the extension. Sometimes the calls drop or even refuse to connect when I use the extension.
- The other thing is that when I needed customer support it took forever to hear back from them.
- With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
- Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
- RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
RingCentral Contact Center offered a lot more than the other systems that I have used. I cannot overemphasize that it has everything and does multiple things that most of its competitors do not. I think that it combines the features of those systems with Slack and even Google Chat. The only thing that is missing now is the ability to send emails.
Do you think RingCentral Contact Center delivers good value for the price?
Yes
Are you happy with RingCentral Contact Center's feature set?
Yes
Did RingCentral Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of RingCentral Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy RingCentral Contact Center again?
Yes