RingCentral Contact Center vs. Samespace
RingCentral Contact Center vs. Samespace
Product | Rating | Most Used By | Product Summary | Starting Price |
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RingCentral Contact Center | N/A | RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. | N/A | |
Samespace | Mid-Size Companies (51-1,000 employees) | Samespace supports customer experience, and aims to increase agent productivity. Samespace integrates into a CRM to make contact center agile and adaptable, to make sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics. | $50 per user per month, billed annually. Starting at 10 users. |
RingCentral Contact Center | Samespace | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | $50 per user per month | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
RingCentral Contact Center | Samespace | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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RingCentral Contact Center | Samespace | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
RingCentral Contact Center | Samespace | |
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Likelihood to Recommend | 8.3 (19 ratings) | - (0 ratings) |
Likelihood to Renew | 7.0 (4 ratings) | - (0 ratings) |
Usability | 8.7 (3 ratings) | - (0 ratings) |
Support Rating | 6.3 (3 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
RingCentral Contact Center | Samespace | |
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Likelihood to Recommend | RingCentral | Samespace No answers on this topic |
Pros | RingCentral | Samespace No answers on this topic |
Cons | RingCentral | Samespace No answers on this topic |
Likelihood to Renew | RingCentral | Samespace No answers on this topic |
Usability | RingCentral | Samespace No answers on this topic |
Support Rating | RingCentral | Samespace No answers on this topic |
Implementation Rating | RingCentral | Samespace No answers on this topic |
Alternatives Considered | RingCentral | Samespace No answers on this topic |
Return on Investment | RingCentral | Samespace No answers on this topic |
ScreenShots |