RingCentral Contact Center vs. Telefónica Contact Centre Cloud
RingCentral Contact Center vs. Telefónica Contact Centre Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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RingCentral Contact Center | N/A | RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. | N/A | |
Telefónica Contact Centre Cloud | N/A | Telefónica Tech Cyber Security & Cloud provides CCaaS and omnichannel solution that best suits the user's company's needs. Optionally, they are also a certified Genesys partner, boasting 20 years of experience implementing and managing these services. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
RingCentral Contact Center | Telefónica Contact Centre Cloud | |
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Ask people about this product | See helpful people who have experience with this product | |
Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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RingCentral Contact Center | Telefónica Contact Centre Cloud | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
RingCentral Contact Center | Telefónica Contact Centre Cloud | |
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Likelihood to Recommend | 8.3 (19 ratings) | - (0 ratings) |
Likelihood to Renew | 7.0 (4 ratings) | - (0 ratings) |
Usability | 8.7 (3 ratings) | - (0 ratings) |
Support Rating | 6.3 (3 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
RingCentral Contact Center | Telefónica Contact Centre Cloud | |
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Likelihood to Recommend | RingCentral | Telefonica No answers on this topic |
Pros | RingCentral | Telefonica No answers on this topic |
Cons | RingCentral | Telefonica No answers on this topic |
Likelihood to Renew | RingCentral | Telefonica No answers on this topic |
Usability | RingCentral | Telefonica No answers on this topic |
Support Rating | RingCentral | Telefonica No answers on this topic |
Implementation Rating | RingCentral | Telefonica No answers on this topic |
Alternatives Considered | RingCentral | Telefonica No answers on this topic |
Return on Investment | RingCentral | Telefonica No answers on this topic |
ScreenShots |