RocTik Ticketing System vs. Spiceworks Help Desk
RocTik Ticketing System vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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RocTik Ticketing System | N/A | RocTik Ticketing System is a cloud-based ticketing system from Evayadesk. The solution enables users to create, track, categorize, prioritize and resolve tickets. Both email alerts and real-time reports are included in this help desk solution. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
RocTik Ticketing System | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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RocTik Ticketing System | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
RocTik Ticketing System | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
RocTik Ticketing System | Spiceworks Help Desk | |
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Likelihood to Recommend | EvayaDesk No answers on this topic | Spiceworks Ziff Davis |
Pros | EvayaDesk No answers on this topic | Spiceworks Ziff Davis |
Cons | EvayaDesk No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | EvayaDesk No answers on this topic | Spiceworks Ziff Davis |
Usability | EvayaDesk No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | EvayaDesk No answers on this topic | Spiceworks Ziff Davis |
Support Rating | EvayaDesk No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | EvayaDesk No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | EvayaDesk No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | EvayaDesk No answers on this topic | Spiceworks Ziff Davis |
ScreenShots | RocTik Ticketing System Screenshots |