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Salesforce Agentforce 360 for Nonprofits vs. SAP NetWeaver BPM

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agentforce 360 for Nonprofits

    Score8.5 out of 10
    N/ASalesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

    $36

    per month per user

    SAP BPM

    Score7 out of 10
    N/ASAP NetWeaver Business Process Management is a business process management offering and application infrastructure. It supports joint modeling of processes, central process execution via a Java-based engine, provision of interfaces for users, and integration of business rules into processes.N/A
    Pricing
    Agentforce 360 for NonprofitsSAP BPM
    Editions & Modules
    Sales Cloud - EE
    $36
    per month per user
    Sales + Service Cloud - EE
    $48
    per month (billed annually) per user
    Nonprofit Cloud - EE
    $60
    per month (billed annually) per user
    Nonprofit Cloud - UE
    Contact
    No answers on this topic
    Offerings
    Pricing Offerings
    Agentforce 360 for NonprofitsSAP BPM
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Agentforce 360 for NonprofitsSAP BPM
    Considered Both Products
    Salesforce
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    22 Answers
    No answers on this topic
    Delivers good value for the price
    96%
    Delivers good value for the price
    22 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    24 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    14 Answers
    No answers on this topic
    Implementation went as expected
    74%
    Implementation went as expected
    14 Answers
    No answers on this topic
    Features
    Agentforce 360 for NonprofitsSAP BPM
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Salesforce Agentforce 360 for Nonprofits and SAP NetWeaver BPM
    Feature
    Salesforce Agentforce 360 for Nonprofits
    -
    Ratings
    SAP NetWeaver BPM
    10.0
    2 Ratings
    26% above category average
    Dashboards00 Ratings10.02 Ratings
    Standard reports00 Ratings10.02 Ratings
    Custom reports00 Ratings10.02 Ratings
    Process Engine
    Comparison of Process Engine features of Salesforce Agentforce 360 for Nonprofits and SAP NetWeaver BPM
    Feature
    Salesforce Agentforce 360 for Nonprofits
    -
    Ratings
    SAP NetWeaver BPM
    10.0
    2 Ratings
    18% above category average
    Process designer00 Ratings10.02 Ratings
    Process simulation00 Ratings10.02 Ratings
    Business rules engine00 Ratings10.02 Ratings
    SOA support00 Ratings10.02 Ratings
    Process player00 Ratings10.02 Ratings
    Support for modeling languages00 Ratings10.02 Ratings
    Form builder00 Ratings10.02 Ratings
    Model execution00 Ratings10.02 Ratings
    Collaboration
    Comparison of Collaboration features of Salesforce Agentforce 360 for Nonprofits and SAP NetWeaver BPM
    Feature
    Salesforce Agentforce 360 for Nonprofits
    -
    Ratings
    SAP NetWeaver BPM
    10.0
    2 Ratings
    18% above category average
    Social collaboration tools00 Ratings10.02 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of Salesforce Agentforce 360 for Nonprofits and SAP NetWeaver BPM
    Feature
    Salesforce Agentforce 360 for Nonprofits
    -
    Ratings
    SAP NetWeaver BPM
    10.0
    2 Ratings
    21% above category average
    Content management00 Ratings10.02 Ratings
    Best Alternatives
    Agentforce 360 for NonprofitsSAP BPM
    Small Businesses
    Bloomerang CRM
    Score9 out of 10
    Process Street
    Score8.2 out of 10
    Medium-sized Companies
    DonorPerfect
    Score8.4 out of 10
    TIBCO® BPM Enterprise
    Score8 out of 10
    Enterprises
    Ellucian CRM Advance
    Score5 out of 10
    IBM Business Automation Workflow
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Agentforce 360 for NonprofitsSAP BPM
    Likelihood to Recommend
    8.5
    (33 ratings)
    10.0
    (3 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    7.0
    (1 ratings)
    Usability
    7.8
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (10 ratings)
    5.0
    (1 ratings)
    User Testimonials
    Agentforce 360 for NonprofitsSAP BPM
    Likelihood to Recommend
    Salesforce
    I’d say it’s very well suited for organizations looking to move toward AI integrations and make more data-driven decisions. As I mentioned, I’ve also used the competing product from Blackbaud, which is a very closed system — you can’t really pull out the data. Salesforce, on the other hand, has a big advantage with its APIs, allowing you to extract data, store it in Data Cloud, and do much more with it.
    However, if your requirements aren’t clearly defined or if there’s heavy customization involved, the implementation can get messy. So I wouldn’t recommend using Salesforce Nonprofit Cloud in cases where the requirements and structure aren’t clearly laid out.
    Incentivized
    Read full review
    SAP
    It is well suited when we need to integrate business processes with SAP ERP and SAP CRM - the solution can be integrated with business rules/procedures defined in SAP ERP/CRM and NetWeaver can be used to monitor the rules and flag off exceptions. When there are multiple workflows running, it tends to slow down running of these processes. Also, it entirely depends on SAP portal for it to run efficiently.
    Incentivized
    Read full review
    Pros
    Salesforce
    • NPSP is designed to help with donor management.
    • There are free add-ons for volunteer management.
    • There is a new Program Management Module to better manage program participation and attendance.
    • Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.
    Incentivized
    Read full review
    SAP
    • Virtual paper trail. Iterations of process and current documentation are all stored as "artifacts", leaving a great trail.
    • Configuration of users. BPM somewhat magically determines which users will be impacted and automates rules.
    • A pro (that is also a con) is the design interface. If you know what you are doing, it is incredibly powerful and malleable.
    Read full review
    Cons
    Salesforce
    • Organizations that are new to Salesforce need to be prepared for report building and other configurations. Customization is a great feature, but it can be overwhelming if not impossible for a brand new user.
    • Salesforce Trailhead is robust but can be confusing and overwhelming.
    • I'm currently comfortable with only using Salesforce CMS or any iteration on a desktop.
    Incentivized
    Read full review
    SAP
    • Live readings would be nice.
    • Easier to maneuver
    • Work with all systems with the press of one keystroke
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
    Incentivized
    Read full review
    SAP
    As a big fan of SAP in general, the BPM solution fits right in with all the other things SAP does well, and does it with incredible efficiency
    Read full review
    Usability
    Salesforce
    Salesforce CMS is very intuitive and easy to use. I have not found where it glitches or crashes out. You can tell where data is "supposed to live" and it you aren't sure, there is an easy search function. Support is made readily available.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Support Rating
    Salesforce
    I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.
    Incentivized
    Read full review
    SAP
    We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across.
    Incentivized
    Read full review
    Alternatives Considered
    Salesforce
    As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
    Incentivized
    Read full review
    SAP
    I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an environment where SAP ERP is running.
    Incentivized
    Read full review
    Return on Investment
    Salesforce
    • New email platform (integrated with Salesforce and based on Salesforce segmentation) increased open rate by 7%
    • Using Salesforce Flows to design a custom batch process for approving small grants reduced days of work to one or two clicks.
    • We replaced a paper system (walking around with a clipboard) to a virtual system (you can do it from anywhere!) for approving payments.
    Incentivized
    Read full review
    SAP
    • Helped us harness integrated benefit from having SAP ERP/CRM by leveraging NetWeaver to define business processes/rules and monitor exceptions
    • Did not have any negative experience except for the fact that at times when multiple rules run, it can be somewhat slow
    Incentivized
    Read full review
    ScreenShots

    Agentforce 360 for Nonprofits Screenshots

    Screenshot of Case ManagementScreenshot of Contact RecordScreenshot of Home DashboardScreenshot of Management ModuleScreenshot of Marketing Cloud for Nonprofits