Salesforce CRM Analytics vs. Syncfusion Essential Studio

For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.

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The datagrid is probably their most popular control I would think. It is so flexible and configurable. Most of mine are plain views in ASP.NET Core, but I have a whole bunch that are dynamically created at runtime in my controller. That is so powerful.

• Interactive Dashboards, it [consists] of wide variety of charts
• Data from different sources can be easily integrated with it
• Security, it provides easy way to secure and share the information with the users
• Support actions like opening hyperlink etc
• Almost everything can be done from configuration
• Data can easily be managed from dataflow.

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• Integrates well into Microsoft tech stack. i.e. ASP.NET, Blazor etc. So it acts as a plug-n-play, which is great!
• Shrinks the development cycle without adding too much of its own ecosystem overhead.
• Provides different UI skins so the controls don't appear as "stitched".

• Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
• Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
• Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
• More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.

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• Sometimes links point to dead addresses in the documentation.
• Some components have a difficult learning curve but that is usually due to the complexity of the control.
• Minor version changes introduce breaking changes, for example updating from 20.1.x to 20.2.x gives us licensing errors, which in my opinion is a kind of breaking change as it requires all users to update their licenses.
• Theming with CSS variables is not possible. Access to Theme Studio code is not possible. So a fully custom solution is needed to make Syncfusion Essential Studio Enterprise Edition components themeable with CSS variables.

It takes effort to include a new component library into existing software, especially in our case where we have 5 large applications that are written and maintained by about 100 developers. So changing such a core thing comes with a lot of effort. The other reason we will very likely renew our use of Syncfusion Essential Studio Enterprise Edition is that it works really well and has helped us to speed up the development process.

For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.

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I would rate Syncfusion® Essential Studio® a 10 out of 10 for overall usability. The components are intuitive to implement, with clear APIs and consistent design patterns across the suite. This makes it easy for developers to get started quickly and reduces the learning curve even when working with new controls.
In addition, the documentation and sample projects provide practical guidance that helps accelerate development. The built-in customization options also allow us to adapt the components to fit our branding and business requirements without excessive effort. Overall, the usability is one of the key reasons why Syncfusion has become an essential part of our development toolset.

I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.

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Although I have decades of software development experience, I had never created a website from scratch before, and my html and css skills are not particularly strong. Between documentation and incredible dedication from the support team they helped me overcome all of my challenges. It's amazing that they typically create sample code for most of the issues that I submitted. On rare occasions where I uncovered a defect they kept me informed as to its status, and typically resolved it in a short-term release, and/or gave me a reasonable workaround. They hopped on zoom calls with me on multiple occasions when necessary.

An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes

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Feedback from the team has been very positive.

Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.

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Firstly, there is a free version for small businesses and it allows you to jump start without risk. I found one of the other products a bit short in the number of out-of-the-box supported events handlers for each control and, although you can manually add them, I feel more comfortable to just have them ready. After using the free version I just felt in love with Syncfusion Essential Studio Enterprise Edition controls and decided to stay with them; they have all I need and more. The usage of Syncfusion Essential Studio Enterprise Edition controls is straightforward and intuitive. Support is world-class even for the free version; you get answers in 24 hours at most. Also, the support team is ready to remotely connect to your project in case it is needed; we have had one situation like this, and the issue was solved.

• I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.

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• First of all, I think the best positive impact is the reduce of time development. I do not know exactly how much time, but certainly, using the framework we save a lot of effort and time.
• About negative impact, sometimes using the controls of the framewrok have a signifcant impact in the execution time and page load.
• And of course, the use of Syncfusion Essential Studio Enterprise Edition has a significant impact of the learning of javascript and JQUERY.