Salesforce Einstein Analytics is useful visualization tool
July 01, 2021

Salesforce Einstein Analytics is useful visualization tool

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Einstein Analytics (formerly Wave Analytics)

Salesforce Einstein Analytics [(formerly Wave Analytics)] is used as a legacy visualization tool to perform analysis and monitoring in my department. The usage is similar to Tableau and Quicksight to visualize the result. Therefore, it shares the same problem as the alternative options and in the future, we will be using open source tools instead.

Pros

  • Connection
  • Easy to use
  • Support

Cons

  • Expensive
  • Not open source
  • Specific learning required
  • Quick result
  • Create legacy systems
  • Costly
Compared to Tableau and quicksight, [Salesforce Einstein Analytics (formerly Wave Analytics)] is quite similar and the preference depends on which database you use. Quicksight is more useful if you are using aws service and Salesforce Einstein Analytics is better if you are planning to use the data in salesforce. Also, that is under the assumption no further transformation is needed.

Do you think Salesforce CRM Analytics delivers good value for the price?

No

Are you happy with Salesforce CRM Analytics's feature set?

Yes

Did Salesforce CRM Analytics live up to sales and marketing promises?

Yes

Did implementation of Salesforce CRM Analytics go as expected?

Yes

Would you buy Salesforce CRM Analytics again?

No

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics), Acoustic Campaign (formerly IBM Watson Campaign Automation), Slack, Discord
For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.
As a quite expense tool, the overall support is pretty well and whenever you have problem you can always reach out to get support on that. On the other hand, stack over flow support is much less than other open source tools and users base is a little bit lacking.
If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.

Salesforce CRM Analytics Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
6.0
Pixel Perfect reports
7
Customizable dashboards
4
Report Formatting Templates
7
5.3
Drill-down analysis
5
Formatting capabilities
5
Integration with R or other statistical packages
6
Report sharing and collaboration
5
6.4
Publish to Web
6
Publish to PDF
6
Report Versioning
6
Report Delivery Scheduling
7
Delivery to Remote Servers
7
5.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
6
Location Analytics / Geographic Visualization
6
Predictive Analytics
5
5.5
Multi-User Support (named login)
5
Role-Based Security Model
5
Multiple Access Permission Levels (Create, Read, Delete)
5
Single Sign-On (SSO)
7
5.7
Responsive Design for Web Access
5
Mobile Application
6
Dashboard / Report / Visualization Interactivity on Mobile
6
5.5
REST API
6
Javascript API
5
iFrames
5
Java API
5
Themeable User Interface (UI)
6
Customizable Platform (Open Source)
6

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