Item: Tableau CRM
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

Salesforce Einstein Analytics [(formerly Wave Analytics)] is used as a legacy visualization tool to perform analysis and monitoring in my department. The usage is similar to Tableau and Quicksight to visualize the result. Therefore, it shares the same problem as the alternative options and in the future, we will be using open source tools instead.

Pros and Cons

Connection
Easy to use
Support

Expensive
Not open source
Specific learning required

Return on Investment

Quick result
Create legacy systems
Costly

Alternatives Considered

Tableau Online, PyCharm, Microsoft Visual Studio Code and Amazon QuickSight

Compared to Tableau and quicksight, [Salesforce Einstein Analytics (formerly Wave Analytics)] is quite similar and the preference depends on which database you use. Quicksight is more useful if you are using aws service and Salesforce Einstein Analytics is better if you are planning to use the data in salesforce. Also, that is under the assumption no further transformation is needed.

Key Insights

Do you think Tableau CRM delivers good value for the price?

Are you happy with Tableau CRM's feature set?

Yes

Did Tableau CRM live up to sales and marketing promises?

Yes

Did implementation of Tableau CRM go as expected?

Yes

Would you buy Tableau CRM again?

Other Software Used

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics), Acoustic Campaign (formerly IBM Watson Campaign Automation), Slack, Discord

Usability

For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.

Support Rating

As a quite expense tool, the overall support is pretty well and whenever you have problem you can always reach out to get support on that. On the other hand, stack over flow support is much less than other open source tools and users base is a little bit lacking.

Likelihood to Recommend

If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.

Salesforce Einstein Analytics is useful visualization tool

Overall Satisfaction with Salesforce Einstein Analytics (formerly Wave Analytics)