Salesforce Health Cloud vs. TriZetto Core Administration (Facets, QNXT and QicLink)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Health Cloud
Score 8.3 out of 10
N/A
Salesforce Health Cloud is a patient and member relationship platform designed to deliver personalized engagement, and provide a complete view of the patient. With Health Cloud, care teams have access to clinical and non-clinical patient and member data including current health conditions and medications, appointment history, communication preferences, and data from the EHR and other systems. Teams are able to work across entire patient and member groups to provide care, faster.N/A
TriZetto Core Administration (Facets, QNXT and QicLink)
Score 7.0 out of 10
N/A
The TriZetto Core Administration platform aims to provide the flexibility, automation and configurability needed to boost payer efficiency and launch new business models. Cognizant’s line of TriZetto Healthcare Products provides enterprise-wide core administration solutions. Editions include Facets®, QNXT™ and QicLink™. These aim to enable organizations to conduct core administrative tasks with the ability to anticipate tomorrow’s healthcare industry with additional functionality and product…N/A
Pricing
Salesforce Health CloudTriZetto Core Administration (Facets, QNXT and QicLink)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Salesforce Health CloudTriZetto Core Administration (Facets, QNXT and QicLink)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce Health CloudTriZetto Core Administration (Facets, QNXT and QicLink)
Top Pros
Top Cons
Best Alternatives
Salesforce Health CloudTriZetto Core Administration (Facets, QNXT and QicLink)
Small Businesses
Intergy EHR
Intergy EHR
Score 7.0 out of 10
Kareo Practice Management
Kareo Practice Management
Score 6.9 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises

No answers on this topic

Epic
Epic
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Health CloudTriZetto Core Administration (Facets, QNXT and QicLink)
Likelihood to Recommend
9.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
Salesforce Health CloudTriZetto Core Administration (Facets, QNXT and QicLink)
Likelihood to Recommend
Salesforce
The best scenario [is] that it has [a] particular object which can directly store the records of the client [who] has purchased the policy and practitioner details with [their] expertise. The users can directly book the appointment using LWC or Aura components which can be exposed on websites. The object will be linked with each other [using] a lookup relation which creates a complete framework to handle the cases and details of the clients, [their] policies, and other details as well. Booking or finding a practitioner can be done with the [Salesforce] Health Cloud app where it can use [your] current location and provide details of [available] nearby doctors. Health Cloud supports live agent as well where a user can get the details on his insurance policy and get other help if he need from the chat option with live agent.
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Cognizant
It's all about the knowledge base and talents of the end user. Trizetto performs well with most users, it performs extremely well in the hands of top talent.
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Pros
Salesforce
  • [There] are particular objects such as person accounts which [are] linked with [health care company accounts if they have a policy].
  • We have flows and pages where a user or client can book [their] appointment with a practitioner and get instant help by raising a case or request for [an] appointment.
  • [Salesforce] Health Cloud keeps all the records of clients and practitioners and can link them when and where ever needed.
  • Objects in the managed package have [a] standard field which gives a perfect solution with out-of-the-box functionality without creating such a model or structure.
  • We can raise cases or requests and [use] automation tools like flows [so] the case will be assigned to [a] practitioner or the queue of the user.
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Cognizant
  • Reduced claims errors and quick reprocessing
  • Easily monitor a 6-7 figure AR
  • View productivity across multiple departments
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Cons
Salesforce
  • They can have standard pages or components which can directly be used to book or record the appointment with the practitioner.
  • [I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated.
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Cognizant
  • Customer service is exceptional, no issues here
  • Web portal is easy to use, again very satisfied
  • I would like to see more opportunites for training videos/ best use training
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Alternatives Considered
Salesforce
When it comes to Health Cloud in other CRM we have to create the related object and fields and we have to set [up] a complete architecture for the healthcare business to run over the CRM. But here Salesforce is proving a managed package, which is Health Cloud, has the framework already built we just [have to] use the standard functionality and get our task with automation done. This has definitely reduced the effort of developers as well as the agents who are working on the Health Cloud. [Even] a person with very little coding skill can use this CRM and get [their] task cases, etc. automated and [the] perfect solution can be built with low efforts.
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Cognizant
There are a number of other offers, but you will find the robust nature of facets and ease of use - an easy decision to make.
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Return on Investment
Salesforce
  • Definitely, [the ability] to handle [a] large number of users, [Salesforce Health Cloud] serves the best solution to the healthcare industry.
  • [The] best part is that it is cloud-based technology where data and records will always be ready for use and there is minimal chance of losing the data.
  • It has reduced the efforts of the agents to book appointments or find the right practitioner which saves time [for] both the agent as well as the client.
  • There are automation tools [that] are used to send emails for reminders of policies.
  • Issues of people can be handled when a case is created and it gets assigned to a user or queue of users to get the issue resolved asap.
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Cognizant
  • Combined with Clear Healthcare Estimates HCT, we have a collections of patient responsibility that exceed 96%. Industry average is less than 55%.
  • Our ROI increased modestly with this service, although our team performs quite well with previous product
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