Salesforce Lightning Components & Developer Experience vs. SUSE Rancher

If you have a large customer base and a large amount of data on each of your customers, it is really strong in creating personalized content that your salespeople can use in their pitch meetings—and then setting up workflows for automated for lifecycle journey creations to automatically go out to customers.

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SUSE Rancher as a management tool becomes useful on a larger scale. Small deployments not so much. If someone also requires Kubernetes capacity or storage, Rancher is an excellent choice. Also, without Kubernetes' skills, it is unlikely that Rancher deployment is going to be a success. Then again if someone else is managing your Kubernetes capacity, setting up the software's capacity will yield greater control. Rancher is not a very integrated solution similar to others in the market.

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• It has a very smooth integration with Salesforce and third-party tools, ensuring easy tracking of policies and assets.
• It also has impressive security features like used-based permissions and encrypted data.
• Everything can be managed from a centralized place which saves a lot of time.

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• Public and private cloud infrastructure providers based on K8s CAPI
• REST API that can be used to integrate company services with Rancher
• GUI that is easy to learn and use in daily operations
• Builtin GitOps automation solution based on Fleet project
• It is fully open source

• It takes a while before it recognizes bounced emails.
• We get so many notifications from a single action. Not sure if this can be modified in the settings though.
• Error messages are sometimes unclear which makes it hard for us to identify the problem.

• No possibility to snapshot Projects. You can snapshot and restore the whole Kubernetes cluster, but not a Project or Namespace. For this, you have to use external tools.
• You cannot detach the Rancher-created Kubernetes clusters from Rancher management.

It's very good, but it's still living in a little bit in an older design aspect, but I think a lot of it is about to come out, just hasn't quite gotten there yet. Still a little clunky from a you have to know it to know it or you know it to use it. It takes a little bit of training to get into it. It's not quite the, anybody can come in and start using it immediately, type feel.

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Overall it deserves an 8 out of 10. The platform is very easy to use as long as the UI is stable. We have had a few buggy versions in the past. However the CLI is excellent and the platform is simple to manage and maintain. It is easy to deploy and offer for company wide use which increases utilization and ROI.

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I am not an administrator so there may very well be outstanding Support and I am just not privy to it. On a user level it's hard to gauge the effectiveness and responsiveness of Support because nearly everything has to go through an administrator

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The documentation is quite complete and there is a very active community that is willing to collaborate and answer questions for those who are just starting out.

We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.

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Independently Invited by TrustRadius

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We started using SUSE Rancher in the early days and spent a large amount of time getting to know and love it. This was before the days of some of the likes of Amazon Web Services who may now provide a cheaper but less feature-rich alternative to SUSE Rancher, however we have yet to explore this.

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The investment for small environments is quite significant. There has to be a compelling case to enhance the areas where SUSE Rancher brings in value to make such a financial leap. There is also a free version to test the value propositions, which will help support the user's buying decisions. More clusters, more volume, more tasks and more complexity in the environment equals more value that Rancher can provide.

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• Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
• Tracking of current jobs and relating them to past jobs is very useful.
• More efficient use of Sales Reps time.
• Sales Managers have good visibility into how their people are working.

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• Shortens "Time-to-Market" factor for new business applications or implementing new functionalities. From 1 to 50 microservices-based business applications in 6 years.
• 24/7 availability, generates more money. There are many infrastructure components that are regularly powered-off for maintenance or upgrade, bur we rarely are turning off our downstream Kubernetes clusters where our business applications lives.
• Single Point of Contact with platform maintenance and development Team, eases implementation of new business applications