Samsara Apps & Driver Workflows vs. Verizon Connect

We use the Samsara Apps & Driver Workflows to record incidents which happen away from the depot. It enables drivers to record where & when an incident happens. They can add a picture, video or other media relating to the incident. The system guides the driver through questions to make the process easier.

Incentivized

For overall fleet management, maintenance scheduling, employee tracking and equipment tracking this service seems like it is an all in one package that hit all the check boxes my firm needed.

The issue is lack of hardware and software updates and support, and what appears to be an over taxed cell network that is not allowing any of these devices to work correctly.

• Transit temperature monitoring - Verizon Connect allows us to fill in previously missing temperature information for food products in transit.
• Vehicle location monitoring - While not our primary goal, we are able to use Verizon Connect to see if any of our vehicles has stopped for an excessive amount of time. This helps us ensure safety of our vehicle drivers.

Incentivized

• Contractor install is very cumbersome, inconvenient, and causes downtime.
• Tracking had lots of unexplained glitches, thousands of miles added and lost to various trucks out of nowhere.
• Customer Service is quick to "open a case" on any issues, but lacks follow-up and solutions.
• Lots of problems are "sent to development."

Incentivized

Driver workflows lets our Ops team review issues in real time, make vehicle substitutions when necessary, and schedule maintenance when a defect is found. It helps us stay on top of issues before they become bigger, which saves down-time for vehicles. Drivers are comfortable with the flow, which makes them more likely to be highly compliant with using the app.

Incentivized

Verizon Connect has great customer service. Our account manager has always replied quickly to any inquiries of mine and has been very knowledgeable and reliable. Drivers who've occasionally needed to call into the customer service helpline have quickly had their questions answered and problems resolved. All reports I've received from them about their experiences have been positive, stating that the Verizon Connect employees have been courteous and helpful, resolving their issue quickly and efficiently.

Incentivized

We found Microlise very difficult to work with, both from a procurement perspective, demo & from historically using some of their solutions. The App isn't as dynamic as Samsara Apps & Driver Workflows & we struggled to be able to evaluate the tool, not being able to get the same results made us move onto other options.

Incentivized

Verizon is more precise with GPS, but the easy installation and quick onboarding make Motive the winner. Verizon connect has better accuracy and less chance of removal, but the interface set up take away from its ease of use. Motive is easily installed and can be transferred between vehicles that Verizon connect cannot.

Incentivized

• Costly compared to other GPS programs.
• Tied to long term contracts. Representatives do not know how to cancel service.
• Must wait until the end of the contract to request cancellation. If you miss date, you are tied to another 3 years.