Verizon Connect -- Consistent, Reliable, and Worth Every Penny
February 22, 2020

Verizon Connect -- Consistent, Reliable, and Worth Every Penny

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Verizon Connect

Managers at each of our locations utilize the live map tracking of our vehicles with Verizon Connect. This is helpful in monitoring our vehicles and drivers as they complete the pick-up and delivery of materials. Knowing where our vehicles are at all times, and being able to update our drivers on up-to-the-moment traffic conditions, is extremely helpful in being more efficient. Our drivers also utilize the ELD functionality of Verizon Connect, staying compliant with DOT requirements.
  • Extremely reliable. We have never had an outage or inability to track our vehicles.
  • It's an easy to learn system. New drivers quickly become proficient with the ELD system, even if they've been technology-resistant in the past. New managers can easily learn the operation of the admin end of the system.
  • The Verizon Connect ELD app for drivers occasionally needs updating, and I have needed to individually talk drivers through the process of how to update the app manually. Adding functionality to automate the app updating would be helpful. Note: we have opted to use restricted accounts on our Android-based tablets to minimize the risk of drivers changing important settings. This may be what has prevented the apps from automatically updating, but I am not certain of this.
  • Return on Investment can sometimes feel a bit like an intangible thing until you see it directly. Years ago, we had a vehicle stolen, loaded with product for our customers. Our GPS vehicle tracking system immediately led the authorities directly to the vehicle's exact location, and both the vehicle and our products were immediately recovered. This single incident has more than paid for the entire system for us.
Verizon Connect has great customer service. Our account manager has always replied quickly to any inquiries of mine and has been very knowledgeable and reliable. Drivers who've occasionally needed to call into the customer service helpline have quickly had their questions answered and problems resolved. All reports I've received from them about their experiences have been positive, stating that the Verizon Connect employees have been courteous and helpful, resolving their issue quickly and efficiently.

Do you think Verizon Connect delivers good value for the price?

Yes

Are you happy with Verizon Connect's feature set?

Yes

Did Verizon Connect live up to sales and marketing promises?

Yes

Did implementation of Verizon Connect go as expected?

Yes

Would you buy Verizon Connect again?

Yes

Verizon Connect is an excellent solution for companies that have a number of vehicles to track and DOT drivers that require ELDs to operate CDL vehicles. Our company has approximately 50 vehicles, and this system is extremely helpful for us. I imagine that the full suite of products may be more than what is needed for a very small operation (1-2 vehicles). If reliability, dependability, consistency, and lack of any downtime are important to your company, Verizon Connect is a great solution.