1. Home
  2. Fleet Management Software
  3. Verizon Connect Reviews
  4. User Review of Verizon Connect
Costly and bad customer service. Long term contracts with no way to cancel.
July 22, 2021

Costly and bad customer service. Long term contracts with no way to cancel.

MARY GUNN | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verizon Connect

GPS units are on our mobile equipment.
  • GPS tracking.
  • Costly compared to other GPS programs.
  • Tied to long term contracts. Representatives do not know how to cancel service.
  • Must wait until the end of the contract to request cancellation. If you miss date, you are tied to another 3 years.

Do you think Verizon Connect delivers good value for the price?

No

Are you happy with Verizon Connect's feature set?

No

Did Verizon Connect live up to sales and marketing promises?

No

Did implementation of Verizon Connect go as expected?

No

Would you buy Verizon Connect again?

No

Company was good before it was purchased by Verizon. Now, the customer service is horrible. Phone wait times are 45+ minutes.
Billings sent to company are a hit or miss. Tied to 3 year contracts. Customer service representatives either do not return emails, phone calls, or they have no information. Paper pushers with no knowledge of the product or company.