SAP Extension Suite (discontinued) vs. Tidio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Extension Suite (discontinued)
Score 8.4 out of 10
N/A
The SAP Extension Suite (formerly part of the SAP Cloud Platform) is a legacy solution that enabled businesses to rapidly build and enhance applications, processes and experiences, with the goal of driving agility and flexibility, while extending the value of applications. The product has obsolesced, and modern offerings including SAP Build or theN/A
Tidio
Score 8.4 out of 10
N/A
Tidio is a live chat app powered by a chatbot and that comes with mailing features.
$0
per month
Pricing
SAP Extension Suite (discontinued)Tidio
Editions & Modules
No answers on this topic
Free
$0
life time
Starter
$29
per month
Growth
$59
per month
Plus
$749
per month
Premium
$2999
per month
Offerings
Pricing Offerings
SAP Extension Suite (discontinued)Tidio
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.
More Pricing Information
Community Pulse
SAP Extension Suite (discontinued)Tidio
Features
SAP Extension Suite (discontinued)Tidio
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
SAP Extension Suite (discontinued)
-
Ratings
Tidio
7.0
1 Ratings
18% below category average
Chat history and transcripts00 Ratings7.01 Ratings
Chat reporting00 Ratings7.01 Ratings
Chat and web analytics00 Ratings7.01 Ratings
Best Alternatives
SAP Extension Suite (discontinued)Tidio
Small Businesses
Visual Studio
Visual Studio
Score 8.7 out of 10
Front
Front
Score 9.0 out of 10
Medium-sized Companies
Visual Studio
Visual Studio
Score 8.7 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Visual Studio
Visual Studio
Score 8.7 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP Extension Suite (discontinued)Tidio
Likelihood to Recommend
9.0
(15 ratings)
9.0
(2 ratings)
User Testimonials
SAP Extension Suite (discontinued)Tidio
Likelihood to Recommend
Discontinued Products
The adoption of SAP Extension Suite is growing significantly and it has become a strategic platform for our company. SAP Extension Suite will most likely meet the requirements of most companies to get beyond small workgroup apps and tackle more strategic requirements. The most important thing that SAP Extension delivers is a single UI for development effort for web and mobile deployment.
Read full review
Tidio
Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
Read full review
Pros
Discontinued Products
  • Reduces the length and cost of system development and integration
  • Empowers developers to acquire a new skill to deliver applications and other services efficiently
  • Enabled the innovation team to transform the way services are accessed and delivered
  • Ensures scalability of apps used simultaneously by thousands of customers
Read full review
Tidio
  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
Read full review
Cons
Discontinued Products
  • It was a bit of a hassle to configure at first but once setup it's easy and fast.
  • At a certain time they removed key items used in pipelines to force upgrades.
  • The new UI though works well feels less intuitive than the previous one.
Read full review
Tidio
  • Unable to ban visitors by site referrer (spam sites)
  • Chatbot conditional logic could be a bit simpler/cleaner
  • Occasional issues with the desktop app (in browser never gives us trouble though)
Read full review
Alternatives Considered
Discontinued Products
We have been able to work in a much more agile way with SAP Extension Suite, and there is a lot of excitement that developing with this platform is significantly faster. SAP Extension Suite is the perfect fit to build great-looking applications that work on any form factor, be it [a] smartphone, laptop, or tablet, and within budget.
Read full review
Tidio
Read full review
Return on Investment
Discontinued Products
  • Faster development cycle due to native integration with SAP products
  • Negative short-term ROI due to the lack of training material and significant differences with the previous version of the same tool (SAP Web IDE)
  • Tighter integration with corporate programming guidelines since SAP Extension Suite offers great integration with DevOps pipeline solutions
Read full review
Tidio
  • Helped us get new deals from site visitors
  • Helped us get renewals from current clients
Read full review
ScreenShots

SAP Extension Suite (discontinued) Screenshots

Screenshot of SAP FioriScreenshot of SAP Intelligent Robotic Process AutomationScreenshot of SAP Business Application StudioScreenshot of Build a mobile appScreenshot of Mobile app client

Tidio Screenshots

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