SAP Extension Suite (discontinued) vs. Tidio

SAP Extension Suite (discontinued)

Tidio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SAP Extension Suite (discontinued)	Score 8.4 out of 10	N/A	The SAP Extension Suite (formerly part of the SAP Cloud Platform) is a legacy solution that enabled businesses to rapidly build and enhance applications, processes and experiences, with the goal of driving agility and flexibility, while extending the value of applications. The product has obsolesced, and modern offerings including SAP Build or the	N/A
Tidio	Score 8.4 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$0 per month

Pricing

SAP Extension Suite (discontinued)

Tidio

Editions & Modules

No answers on this topic

Free: $0
life time
Starter: $29
per month
Growth: $59
per month
Plus: $749
per month
Premium: $2999
per month

Offerings

Pricing Offerings
SAP Extension Suite (discontinued)	Tidio
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

—

All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.

More Pricing Information

Community Pulse
	SAP Extension Suite (discontinued)	Tidio

Features

SAP Extension Suite (discontinued)

Tidio

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	SAP Extension Suite (discontinued) - Ratings	Tidio 7.0 1 Ratings 18% below category average
Chat history and transcripts	00 Ratings	7.01 Ratings
Chat reporting	00 Ratings	7.01 Ratings
Chat and web analytics	00 Ratings	7.01 Ratings

Best Alternatives
	SAP Extension Suite (discontinued)	Tidio
Small Businesses	Visual Studio Score 8.7 out of 10	Front Score 9.0 out of 10
Medium-sized Companies	Visual Studio Score 8.7 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Visual Studio Score 8.7 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	SAP Extension Suite (discontinued)	Tidio
Likelihood to Recommend	9.0 (15 ratings)	9.0 (2 ratings)

User Testimonials
	SAP Extension Suite (discontinued)	Tidio
Likelihood to Recommend	Discontinued Products The adoption of SAP Extension Suite is growing significantly and it has become a strategic platform for our company. SAP Extension Suite will most likely meet the requirements of most companies to get beyond small workgroup apps and tackle more strategic requirements. The most important thing that SAP Extension delivers is a single UI for development effort for web and mobile deployment. Incentivized AO Austin Orlos Principal Digital Product Engineer Read full review	Tidio Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office. Incentivized Taylor Hicks Creative Strategist Read full review
Pros	Discontinued Products Reduces the length and cost of system development and integration Empowers developers to acquire a new skill to deliver applications and other services efficiently Enabled the innovation team to transform the way services are accessed and delivered Ensures scalability of apps used simultaneously by thousands of customers Incentivized JM Jason Martin Senior Software Engineering Manager Read full review	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	Discontinued Products It was a bit of a hassle to configure at first but once setup it's easy and fast. At a certain time they removed key items used in pipelines to force upgrades. The new UI though works well feels less intuitive than the previous one. Incentivized EC Evon Collett Senior Backend Engineer Read full review	Tidio Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review
Alternatives Considered	Discontinued Products We have been able to work in a much more agile way with SAP Extension Suite, and there is a lot of excitement that developing with this platform is significantly faster. SAP Extension Suite is the perfect fit to build great-looking applications that work on any form factor, be it [a] smartphone, laptop, or tablet, and within budget. Incentivized JO Jake Oldenhuis Team Lead Application Development Read full review	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	Discontinued Products Faster development cycle due to native integration with SAP products Negative short-term ROI due to the lack of training material and significant differences with the previous version of the same tool (SAP Web IDE) Tighter integration with corporate programming guidelines since SAP Extension Suite offers great integration with DevOps pipeline solutions Incentivized Verified User Anonymous Read full review	Tidio Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review
ScreenShots	SAP Extension Suite (discontinued) Screenshots	Tidio Screenshots