SAP Service Cloud vs. UseResponse
SAP Service Cloud vs. UseResponse
Product | Rating | Most Used By | Product Summary | Starting Price |
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SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A | |
UseResponse | Mid-Size Companies (51-1,000 employees) | UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system. | $39 per 2 agents/month |
SAP Service Cloud | UseResponse | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
SAP Service Cloud | UseResponse | |
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Top Pros | No answers on this topic | |
Top Cons |
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SAP Service Cloud | UseResponse | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SAP Service Cloud | UseResponse | |
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Likelihood to Recommend | 8.6 (74 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (2 ratings) | - (0 ratings) |
Support Rating | 5.5 (1 ratings) | - (0 ratings) |
Ease of integration | 7.4 (42 ratings) | - (0 ratings) |
SAP Service Cloud | UseResponse | |
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Likelihood to Recommend | SAP | UseResponse No answers on this topic |
Pros | SAP | UseResponse No answers on this topic |
Cons | SAP | UseResponse No answers on this topic |
Likelihood to Renew | SAP | UseResponse No answers on this topic |
Support Rating | SAP | UseResponse No answers on this topic |
Alternatives Considered | SAP | UseResponse No answers on this topic |
Return on Investment | SAP | UseResponse No answers on this topic |
ScreenShots | UseResponse Screenshots |