SAP Service Cloud vs. Webex Engage
SAP Service Cloud vs. Webex Engage
Product | Rating | Most Used By | Product Summary | Starting Price |
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SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A | |
Webex Engage | N/A | From SMS, chat to messaging apps, Webex Engage (including the former IMIchat) equips agents with one interface to increase productivity and deliver the support customers expect. It supports both proactive agent and customer-initiated contact, so agents can have live conversations with customers over SMS, Live Chat, Apple Messages for Business, WhatsApp, Facebook Messenger, Twitter, and email. | N/A |
SAP Service Cloud | Webex Engage | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
SAP Service Cloud | Webex Engage | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
SAP Service Cloud | Webex Engage | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SAP Service Cloud | Webex Engage | |
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Likelihood to Recommend | 8.6 (74 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (2 ratings) | - (0 ratings) |
Support Rating | 5.5 (1 ratings) | - (0 ratings) |
Ease of integration | 7.4 (42 ratings) | - (0 ratings) |
SAP Service Cloud | Webex Engage | |
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Likelihood to Recommend | SAP | Cisco No answers on this topic |
Pros | SAP | Cisco No answers on this topic |
Cons | SAP | Cisco No answers on this topic |
Likelihood to Renew | SAP | Cisco No answers on this topic |
Support Rating | SAP | Cisco No answers on this topic |
Alternatives Considered | SAP | Cisco No answers on this topic |
Return on Investment | SAP | Cisco No answers on this topic |
ScreenShots |