SapphireIMS vs. Spiceworks Help Desk
SapphireIMS vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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SapphireIMS | N/A | N/A | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
SapphireIMS | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SapphireIMS | Spiceworks Help Desk | |
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Small Businesses | ConnectWise RMM Score 7.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | KACE Systems Management Appliance Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | KACE Systems Management Appliance Score 10.0 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SapphireIMS | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
SapphireIMS | Spiceworks Help Desk | |
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Likelihood to Recommend | Tecknodreams Software Consulting No answers on this topic | Spiceworks Ziff Davis |
Pros | Tecknodreams Software Consulting No answers on this topic | Spiceworks Ziff Davis |
Cons | Tecknodreams Software Consulting No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | Tecknodreams Software Consulting No answers on this topic | Spiceworks Ziff Davis |
Usability | Tecknodreams Software Consulting No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Tecknodreams Software Consulting No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Tecknodreams Software Consulting No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Tecknodreams Software Consulting No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Tecknodreams Software Consulting No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | Tecknodreams Software Consulting No answers on this topic | Spiceworks Ziff Davis |
ScreenShots |