Scality ARTESCA vs. Arcserve ShadowProtect

The team in charge of implementing Scality has to be full stack in order to guarantee the correct functioning of the entire system. However, you have to think very carefully about the balance between servers and disks, perhaps adopting smaller fully populated servers instead of large semi-populated servers, which would mean that over time our disk updates will not have a fully useful life.

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In situations where business continuity needs are high, ShadowProtect backups provide the ability to keep operations running with very minimal downtime, even in situations like crypto-locked data. If a backup server is set up in an environment to resume a live server from backup, this is even more helpful. In situations where clients don't care as much about quickly recovering their data, they can go without a solution like this.

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• I love the redundancy of the software.

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• You can virtualize your backups using Virtualbox, a free program that works on any PC.
• Backups are versatile, and you can back up to any location you'd like.
• Alerting can be set up for failed backups.

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• The overall packaging is not very good. I think it could be more efficient for installation.
• There are many components in storage servers. This can generally be complex to understand, you have to be patient.

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• The replication offsite can have issues over time. It takes manual involvement to keep it working right.
• SPX remote management isn't easy out of the box.

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As an organization, it took us a while to understand the shift from a traditional black box SAN to software-defined storage, but now we are much more certain of what this means. The time invested and the resources were not very high, thanks on the one hand to the technical support and on the other to the coherence and good development of the platform.

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I have seen Scality in the office meeting with our VP and get the feeling that they are here to support us.

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We don’t need support often, but when we do, the support has been strong. Sometimes it is hard to determine how to access support for the exact issue we are having. There are a decent forum and online ticketing system. Support for the cloud center seems to be provided only by phone, though.

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Due to the nature of our business we require extensive encryption and availability for sensitive customer data. The erasure encoding that Scality provides gives us the assurance that documents are rest are never in a state of being downloaded or available to a casual data thief. This is something that can be found with other vendors but at a fraction of the same cost. Having this kind of performance, availability and redundancy at the cost that Scality provides has made a large difference to our organization.

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Speed, we rely on Shadowprotect to provide us with fast backups and also backups that are smaller in size compared to the other products.

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• Keeping sensitive customer data secure is a must for our organization and Scality has great features to make this happen.
• We replaced a single SAN with a Scality ring and found performance to improve as we store more and more customer data.
• Being able to lose various portions of our Scality ring and allow it to continue to service customers while maintaining high performance has been key to our business.

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• We have been with Shadowprotect for 5 years and are now only moving off of them due to limited functionality and Shadowprotect doubling our billing.
• The product now requires a lot more babysitting so I have one person just stuck managing backups, which is not a fulfilling job and hard to keep someone in that seat.
• While Shadowprotect has been fantastic for years, it is time for us to move on to something that makes financial sense and requires less labour.
• Storagecraft Cloud is fairly expensive compared to competitors.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info